Käynnissä

Polish Native Customer Service Agent Needed (Part-Time)

Hi,

Bartek here

If a part time customer service agent role sounds interesting

to you, I would like you to join me!

You need to be a Polish native speaker to get this role, as

you will be writing in Polish to the Polish customers ;) I'm

writing in English now only for purposes of this website to

document everything.

For now, I would need your help for 1 hour EVERY DAY (30 hours a

month, 7 a week), but as I'm growing fast if both of us will be

happy I would like to extend hours in the future as amount of

tickets will increase.

Role Description:

I've got a various sites selling downloadable products such

as ebooks. You will be replying and answering to the questions

from prospects/customers which are send via websites.

You will get an access to the special customer service help

desk through which you will be communicating to the customers.

Customer desk is in English language, so it will be easier

for you to move around if you speak English – especially at

the beginning.

Most of the time your tasks will be:

- Sending links to the “thankyou” page to people who bought

a product but had problems with downloading it

- Answering general questions about the product or a service

For now you would need to log in once a day, every day at the

same time and answer all the tickets which we have received.

With the current ticket number that I receive, it won't

take more than 1h a day. 90% of the time it will be “push

the button” type of working as there will be many macros

(predefined answers) which you can use.

In your reply please include:

- Tell me something about yourself! (the most important)

- Your wage per hour that you would be satisfied with (you

will get paid through this service and escrow)

- Do you have any experience which is relevant to the

customer service agent role?

- Why you would like to get this opportunity

- Send 3 sample answers to the 3 sample questions that

customers may have (below)

3 Sample questions from customers that I would like you to

answer for (just be creative as I know you don't have enough

data about what I do and how everything looks like):

“Chce miec pewnosc ze kupuje cos dobrego ale skad mam wiedziec

ze wy wogole istniejecie skoro nie ma nawet podanego konta skad

mam wiedziec gdzie trafia moje pieniadze?????????????”

“A co jesli ktoa nie ma konta w banku, lub ma ale

nie ma obslugi internetowej i nie posiada kart platniczych???

Ma nie miec waszego produktu?!”

In addition I would like to contact you and do an interview

via Skype, so please note your Skype login as well.

Hope to hear from you soon,

Bartek

Taidot: tekstisuunnittelu, tietojenkäsittely, Oikoluku, puhelinmyynti, Kääntäminen

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About the Employer:
( 9 reviews ) London, Poland

Projektin tunnus: #404853

Myönnetty käyttäjälle:

Goddie

Hello again, please check PM. :)

30 $ USD 0 päivässä
(2 arvostelua)
2.7

8 freelanceria on tarjonnut keskimäärin 33 $ tähän työhön

tuszaj

I'm ready to start. check PMB

30 $ USD 0 päivässä
(0 arvostelua)
0.0
na153e

Hi I wanna start this check PMB.

40 $ USD 0 päivässä
(0 arvostelua)
0.0
bibasia

I am interested in this offer as it suits well to my experience and your requirements. Pls look into PMB for details.

30 $ USD 0 päivässä
(0 arvostelua)
0.0
annacbc

Szanowny Panie Jestem rodzon Polkom i |yje od wielu lat za granicom. WBadam 4 jzykami, mam dyplom z ekonomi (BWL 1997) i wjedzie na dziedzinie Informatyki. Prowadz od kilku lat firm usBug oferujc tBumacze Lisää

30 $ USD 0 päivässä
(0 arvostelua)
0.0
katyland

Hi Bartek, I've written you a short response to your questions on the Message Board. Thanks, Kasia.

30 $ USD 0 päivässä
(0 arvostelua)
0.0
herrzeba

Hello! I'm Polish native with experience in customer service, please check PMB. Thank you

30 $ USD 1 päivässä
(0 arvostelua)
0.0
Ludwika10

Dear Sir I am interested in your offer as I am convinced, that I have a relevant experience and knowledge, as well as a proper attitude and enthusiasm.

40 $ USD 1 päivässä
(0 arvostelua)
0.0