If a part time customer service agent role sounds interesting
to you, I would like you to join me!
You need to be a Polish native speaker to get this role, as
you will be writing in Polish to the Polish customers ;) I'm
writing in English now only for purposes of this website to
For now, I would need your help for 1 hour EVERY DAY (30 hours a
month, 7 a week), but as I'm growing fast if both of us will be
happy I would like to extend hours in the future as amount of
tickets will increase.
I've got a various sites selling downloadable products such
as ebooks. You will be replying and answering to the questions
from prospects/customers which are send via websites.
You will get an access to the special customer service help
desk through which you will be communicating to the customers.
Customer desk is in English language, so it will be easier
for you to move around if you speak English – especially at
Most of the time your tasks will be:
- Sending links to the “thankyou” page to people who bought
a product but had problems with downloading it
- Answering general questions about the product or a service
For now you would need to log in once a day, every day at the
same time and answer all the tickets which we have received.
With the current ticket number that I receive, it won't
take more than 1h a day. 90% of the time it will be “push
the button” type of working as there will be many macros
(predefined answers) which you can use.
In your reply please include:
- Tell me something about yourself! (the most important)
- Your wage per hour that you would be satisfied with (you
will get paid through this service and escrow)
- Do you have any experience which is relevant to the
customer service agent role?
- Why you would like to get this opportunity
- Send 3 sample answers to the 3 sample questions that
customers may have (below)
3 Sample questions from customers that I would like you to
answer for (just be creative as I know you don't have enough
data about what I do and how everything looks like):
“Chce miec pewnosc ze kupuje cos dobrego ale skad mam wiedziec
ze wy wogole istniejecie skoro nie ma nawet podanego konta skad
mam wiedziec gdzie trafia moje pieniadze?????????????”
“A co jesli ktoa nie ma konta w banku, lub ma ale
nie ma obslugi internetowej i nie posiada kart platniczych???
Ma nie miec waszego produktu?!”
In addition I would like to contact you and do an interview
via Skype, so please note your Skype login as well.
Hope to hear from you soon,