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Slide #1: Cover Sheet Title: Enhancing Workplace Efficiency through Critical & Creative Thinking Slide #2: Session Introduction Objective: To empower team members with mental frameworks that improve decision-making and problem-solving. Agenda: We will define core concepts, apply them to our specific work environment, and participate in a short practical assessment. Slide #3: Critical Thinking Concept – "The 5 Whys" Definition: An iterative interrogative technique used to explore the cause-and-effect relationships underlying a particular problem. Goal: To move past symptoms and identify the root cause of an issue. Slide #4: Creative Thinking Concept – "SCAMPER" Definition: A mnemonic for Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, and Reverse. Goal: To spark innovation by challenging existing processes and imagining new possibilities. Slide #5: Applying Critical Thinking at Work Scenario: Managing a project delay. Application: Instead of blaming staff, use the 5 Whys to discover if the delay is caused by vague requirements, lack of tools, or unrealistic deadlines. Slide #6: Applying Creative Thinking at Work Scenario: Improving customer service response times. Application: Use SCAMPER (specifically 'Combine' or 'Eliminate') to merge two redundant verification steps or eliminate unnecessary paperwork to speed up the process. Slide #7: Student Assessment Task: "The Quick Pivot" – Identify one recurring frustration in your daily workflow. Requirement: Briefly document: One Root Cause using the 5 Whys. One Innovative Change using one element of SCAMPER. Slide #8: Discussion Key Points Awareness: Recognizing bias is the first step toward critical clarity. Innovation: Creativity is a skill that can be practiced using structured frameworks like SCAMPER. Root Cause Focus: Effective leaders solve problems permanently by targeting the root, not the symptom. Collaboration: Critical and creative thinking are most powerful when shared across a team. Slide #9: Q&A Open Floor: Questions, clarifications, and sharing of personal experiences from the assessment.
Project ID: 40254941
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