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Pure Connect Tasks on Genesys

AFT requires a freelancer with Genesys Pure Connect development Background.

The freelancer has to deliver the following tasks:

Task 1: Callback Logic

Build 4 new handlers

Query IVR Queues and check if customer has callback request waiting

Query Workgroup Queues and check if customer has callback request waiting

Query database and get total number of interactions when customer calls and store it on custo  Remove any callback on the queue if customer call again

Modify system handlers

Run the callback logic when call disconnect ([login to view URL])

Modify report logging in order to store callback details on the database

Build new report with 2 sub reports and import it on the IC business manager Main report show callback interaction details by Workgroup & Caller Number

Sub-report 1: shows caller inbound calls details for the same period of the main report Sub-report 2: shows outbound calls of the callback and if calls transferred or not with the destination number

Task2: HIS Integration

Creating Interaction Connection Add-in & Configure it on IIS Server Configure Queue watch and pull interaction details

Change Add-in Desgin & Add HIS fields

Testing web service & Creating testing script

Scripting main script & Search function & link add-in with user queue

Best

AFT

Taidot: Contact Center Services, Tietokantaohjelmointi

Tietoa työnantajasta:
( 5 arvostelua ) Dubai, United Arab Emirates

Projektin tunnus: #30177833

Myönnetty käyttäjälle:

mbazzi

Hi, Kindly allow me to work on this project, i will be able to deliver all the requested for PureConnect platform

$23 USD / tunti
(0 Arvostelua)
0.0