Part-Time Technical Support Role

₹12500-37500 INR

Closed

Posted 7 days ago

₹12500-37500 INR

Paid on delivery

I’m looking for a reliable technician who can step in on a part-time basis to handle day-to-day support requests for my small team. Most issues revolve around basic troubleshooting—software installs and updates, network connectivity, email configuration, and the occasional hardware glitch—so solid fundamentals in Windows, basic networking, and office productivity suites are essential. You’ll be taking incoming tickets, diagnosing the problem, resolving it when you can, and escalating only when absolutely necessary, all while keeping the user updated in clear, friendly language. A calm manner over chat or voice, good written English, and the discipline to document each fix are just as important as the technical skills themselves. Typical week: 15-20 flexible hours, spread across late-morning through early-evening IST. I’ll share access to our ticket system and a Slack channel; all work is remote. If you have prior help-desk or MSP experience, mention it along with any certs (CompTIA, Microsoft, etc.) and the tools you’re most comfortable with. Please let me know your availability, the time zone you’ll be working from, and a couple of sentences about a tricky support problem you solved recently. I’m ready to start as soon as I find the right fit.

Project ID: 40419684

About the project

5 proposals

Remote project

Active 7 days ago

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5 freelancers are bidding on average ₹15,300 INR for this job

@amprosolutions

Hi, I can handle day-to-day tickets efficiently and can troubleshoot software installs, updates, network connectivity, email issues, and hardware problems. I have 11+ years of experience in IT support and system administration, including working in help-desk style environments. I’m comfortable with Windows troubleshooting, Microsoft 365, networking basics, remote support tools (RDP, TeamViewer, AnyDesk), and ticketing systems. Recently, I resolved a tricky issue where multiple users faced intermittent network drops affecting application access. After analyzing logs and user patterns, I identified a misconfigured network setting causing instability, fixed the configuration, and restored consistent connectivity across the team. I’m available 15–20 hours per week, flexible within late morning to evening IST, and ready to start immediately. Let’s connect so I can understand your ticket flow and tools and begin supporting your team right away. Regards, Aman

₹23,000 INR in 30 days

4.0

(16 reviews)

5.7

@sandeepatwork

Hire me, I have 14 years of experience in server and system administration and Network Administration. I have managed shared servers, VPS servers, dedicated servers, GoDaddy Hosting, AWS Cloud Server, Digital Ocean Cloud Server, Google Cloud, DNS, domains, SSL certificates, Plesk Panel, Red Hat, CentOS, Ubuntu, and so on. I am a Microsoft and AWS-certified engineer. In which I have managed the following things: EC2, Load Balancer, RDS, Route53, S3 Bucket, Light-Sail, SES, Work-Mail setup, Snapshot, Volume, Auto Scaling, AMI, IAM Role, SSL Installation, Dedicated Server, Shared Server, WordPress, Django, PHP, MySQL, LAMP server, etc. I have migrated Thousands of websites from shared hosting to AWS Cloud servers. Skills: CI-CD, GitHub Actions, Pipeline, Jenkins, Auto deployment, DNS, Domain, Website Migration , SSL Installation of Domains and Subdomains, Installation of LAMP, Nodejs, NPM, Java, Ruby on Rails, WordPress, PHP, PhpMyAdmin, MySQL, Installation of Windows Software I have Already completed more projects successfully for cloud server Installation, SSL installation, WordPress setup, AWS, EC2, etc. I'd love to work with you. Regards Sandeep Kumar

₹12,500 INR in 1 day

5.0

(4 reviews)

2.2

@chigomezgob

Hi there, I’m a reliable technician with direct help-desk experience, and I’m ready to step in to handle your team's day-to-day support requests. I saw your requirements for Windows fundamentals, networking, and clear communication—these are areas where I excel. I maintain a calm, professional manner over chat and voice, and I prioritize keeping users updated in plain, friendly English while ensuring every fix is documented. Why I’m a great fit: Certified: I hold CompTIA A+ (Core 1 & Core 2) certifications. Experienced: I have a solid background in technical support and help-desk environments, handling everything from software installs to network connectivity. Tools: Comfortable with Windows, basic networking, and Office productivity suites. Availability: I am fully available for the 15-20 flexible hours during the IST window and am ready to join your Slack and ticket system immediately. I’m looking forward to helping your team stay productive!

₹16,000 INR in 7 days

4.7

(2 reviews)

1.4

@kaustubhbawa123

Hi, I am an IITian , worked at fortune 500 companies. I will make it a reality for you. With 7+ years of experience I will deliver a high-quality solution using modern technologies and industry best practices. Kindly click on the chat button so we can discuss and get started. Will share you my prior projects done and my resume too. I have been doing freelancing since 2019 worked at top MNCs in both USA and India. Lets connect

₹12,500 INR in 7 days

0.0

(0 reviews)

0.0

@sumitwebrainbows

With over 14 years of experience in the tech industry, I'm confident that I possess the necessary skills for your part-time technical support role. My expertise in building scalable web applications, robust Windows software, and modern cross-platform apps perfectly align with your requirement for solid fundamentals in Windows, networking, and office productivity suites. Moreover, my Proficiency in .NET development also includes skills like CI/CD pipelines, Azure, and AWS that are essential for efficient technical support. Beyond the technical competencies, I recognize the significance of calm and patient demeanors when dealing with support requests. My clients have always appreciated my ability to communicate complex solutions in a clear and friendly language. Furthermore, as a disciplined professional, I ensure all fixes are systematically documented for future reference. My prior work engagements and relevant certifications make me well-acquainted with key tools used in this role. Working on a flexible schedule of 15-20 hours per week spread across late-morning through early-evening IST will not be an issue for me as I have previously managed multiple tasks concurrently. Therefore, ensuring client satisfaction within the stipulated time frame has always been my prime concern. Utilizing my diverse skills and vast technical understanding for the progress of your business would be a privilege. Let's get started right away!

₹12,500 INR in 7 days