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I need a complete, production-ready WhatsApp Business API environment focused purely on customer support. The job starts with registering and configuring a single WhatsApp Business API number, then moves straight into building the chatbot logic that will live on top of it. Core goals • Automate first-line replies so customers always receive an immediate answer—even after hours. • Track every conversation by agent and by device, so I can hold the right person accountable if a message slips. • Measure our response times and other key support metrics through a lightweight analytics dashboard. Must-have automations – Welcome messages that fire on a customer’s first contact. – Keyword-driven auto-replies for our most common questions. – An Out-of-Office flow that tells customers when we’ll be back online. Technical scope 1. Create and verify the WhatsApp Business API account, including all message templates needed for the flows above. 2. Build the bot logic through Chakra 3. Configure role-based access for up to 12 users (Admins and Agents). 4. Implement per-agent / per-device message tracking. 5. Surface performance analytics— Built into chakra Acceptance criteria • I can send a test message and receive the correct automated reply in under two seconds. • Each sent/received message is logged with agent and device details. • A basic dashboard shows average response time, first-reply time, and conversation counts. • All three automated flows (welcome, keyword, out-of-office) work end-to-end.
Projektin tunnus (ID): 40249765
86 ehdotukset
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Aktiivinen 11 päivää sitten
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86 freelancerit tarjoavat keskimäärin $156 USD tätä projektia

Hi, I understand the critical importance of swift, trackable, and accountable customer support through WhatsApp. Your vision for an automated, analytic-driven support bot with role-based access and detailed conversation tracking matches my experience perfectly. I have extensive experience working with WhatsApp Business API and have developed chatbots using Chakra that automate replies, handle complex flows, and provide analytic dashboards. I will ensure your WhatsApp Business API account is fully verified and configured with all necessary templates, then implement the bot logic with precise tracking per agent/device. The dashboard will provide you clear metrics like first-reply times and conversation counts to keep your team accountable. This approach guarantees an immediate reply experience within two seconds. I’ve shared an initial estimate based on your description, and once we go over a few technical or functional details, I’ll confirm the exact cost and delivery schedule. Could you share if you already have a preferred server environment for hosting the WhatsApp API and Chakra bot, or should I include deployment in my scope? Thanks, Asad
$95 USD 5 päivässä
8,2
8,2

⭐⭐⭐⭐⭐ Build a WhatsApp Business API for Efficient Customer Support ❇️ Hi My Friend, I hope you're doing well. I've reviewed your project requirements and noticed you're looking for a complete WhatsApp Business API setup focused on customer support. You don't need to look any further; Zohaib is here to help you! My team has successfully completed 50+ similar projects for WhatsApp Business API. I will register and configure the API number and create the chatbot logic efficiently, ensuring all your goals are met within the budget. ➡️ Why Me? I can easily build your WhatsApp Business API environment, as I have 5 years of experience in API integrations, customer support solutions, and chatbot development. My expertise includes automation, message tracking, and analytics dashboards. Additionally, I have a strong grip on technologies like Chakra and various messaging platforms, ensuring a smooth setup for your needs. ➡️ Let's have a quick chat to discuss your project in detail and let me show you samples of my previous work. Looking forward to discussing this with you in our chat. ➡️ Skills & Experience: ✅ WhatsApp Business API ✅ Chatbot Development ✅ Automation Solutions ✅ Message Tracking ✅ Role-Based Access ✅ Analytics Dashboards ✅ API Integration ✅ Customer Support Systems ✅ Template Management ✅ Keyword Auto-Replies ✅ Out-of-Office Flows ✅ Troubleshooting & Debugging Waiting for your response! Best Regards, Zohaib
$150 USD 2 päivässä
7,9
7,9

With over a decade of experience in full-stack web development, I have honed my skills in API development and software architecture—precisely what your WhatsApp Support Bot Implementation project entails. Not only will I successfully register and configure your WhatsApp Business API account, but I'll also develop the chatbot logic using Chakra to meet all your core goals and automate key customer support tasks, be it immediate responses, accountability tracking per agent or device, or lightweight analytics via a comprehensive dashboard. Moreover, my exhaustive knowledge in integrating Artificial Intelligence (AI) and Machine Learning (ML) into business workflows aligns perfectly with your requirement to achieve keyword-driven auto-replies and an efficient out-of-office flow with minimal wait time. My understanding of how to leverage AI in system automation will also help create the necessary message templates for your flows, thus delivering a robust overall solution. To add a cherry on top, my clients often laud my clear communication, technical aptitude, problem-solving mindset and a diligent commitment to reaching deadlines. I believe in building long-term partnerships rather than just accomplishing discrete projects—resulting in not just reliable delivery of this job but also ongoing support to ensure that the system supports your real business growth. Let us turn this idea into reality together!
$250 USD 7 päivässä
6,6
6,6

WhatsApp Business API setup and chatbot logic is something I have done a few times, so the scope here is clear to me. For the Chakra part - I have worked with WA BSP-based setups. The account registration and template submission process can be slow on Meta side but I know how to move it along. Getting the number verified and templates approved usually takes 1-2 days depending on Meta review time. For the chatbot flows: - Welcome message on first contact: straightforward trigger on new conversation event - Keyword auto-replies: I would build a keyword map config file so you can add/edit keywords without touching code - OOO flow: time-based trigger with configurable hours, sends the right message and queues the convo for when agents are back Per-agent tracking - if Chakra exposes conversation assignment events via webhook, I can log those to a lightweight dashboard. If not, I can build a simple tracking layer on top. The acceptance criteria you listed are specific enough that I can test against each one before handover. Can start this week. - Usama
$220 USD 7 päivässä
6,6
6,6

Hello Dear! I write to introduce myself. I'm Engineer Toriqul Islam. I was born and grew up in Bangladesh. I speak and write in English like native people. I am a B.S.C. Engineer of Computer Science & Engineering. I completed my graduation from Rajshahi University of Engineering & Technology ( RUET). I love to work on Web Design & Development project. Web Design & development: I am a full-stack web developer with more than 10 years of experience. My design Approach is Always Modern and simple, which attracts people towards it. I have built websites for a wide variety of industries. I have worked with a lot of companies and built astonishing websites. All Clients have good reviews about me. Client Satisfaction is my first Priority. Technologies We Use: Custom Websites Development Using ======>Full Stack Development. 1. HTML5 2. CSS3 3. Bootstrap4 4. jQuery 5. JavaScript 6. Angular JS 7. React JS 8. Node JS 9. WordPress 10. PHP 11. Ruby on Rails 12. MYSQL 13. Laravel 14. .Net 15. CodeIgniter 16. React Native 17. SQL / MySQL 18. Mobile app development 19. Python 20. MongoDB What you'll get? • Fully Responsive Website on All Devices • Reusable Components • Quick response • Clean, tested and documented code • Completely met deadlines and requirements • Clear communication You are cordially welcome to discuss your project. Thank You! Best Regards, Toriqul Islam
$90 USD 5 päivässä
6,0
6,0

السلام عليكم ورحمة الله وبركاته عندما تتواصل معنا ستجد فريقنا جاهزًا لخدمتك اطلعنا على جميع تفاصيل المشروع ونحن مستعدون للبدء في التنفيذ بخبرة قوية نحن مجموعة من المهندسين المتخصصين في برمجة المواقع وتطبيقات الهواتف، مع التزام كامل بالدعم الفني لأي أعطال ناتجة عن الأكواد التي نقوم بإنشائها. كما يتوفر لدينا فريق آخر من الكفاءات في تصميم المواقع والشعارات (اللوجو)، الترجمة، إنتاج الفيديوهات المتحركة، وإعداد التصميمات ثلاثية الأبعاد الداخلية والخارجية. نرحب باستقبال استفساراتكم وطلباتكم في أي وقت.
$140 USD 7 päivässä
6,1
6,1

I have over 6 years of experience implementing WhatsApp Business API solutions and building customer support automation systems with role-based access, bot logic, and performance tracking dashboards. I’ve configured verified WABA environments, deployed chatbot flows, and integrated analytics for multi-agent support teams handling high message volumes. I understand you need a production-ready WhatsApp Business API setup focused strictly on support—covering number registration, template approval, Chakra bot logic, automated flows (welcome, keyword, out-of-office), per-agent/device tracking, and built-in analytics. I will structure this in phases: WABA verification and template configuration, Chakra bot flow architecture, RBAC setup for 12 users, logging schema for agent/device attribution, and dashboard validation to ensure sub-2-second automated replies. All automations will be tested end-to-end before handover. Are you using a direct Meta Cloud API setup or an official BSP? Also, should device tracking rely on Chakra session handling or external logging middleware?
$30 USD 1 päivässä
5,7
5,7

Hi there, I’ve reviewed your requirements and understand you need a fully production ready WhatsApp Business API environment built specifically for structured customer support with automation, accountability, and measurable performance. I can handle the complete setup from registering and verifying your WhatsApp Business API number to configuring approved message templates and deploying the chatbot logic inside Chakra. The system will include instant welcome flows, keyword driven replies for common queries, and a smart out of office responder that triggers automatically based on availability rules. Role based access will be configured for up to 12 users with clear Admin and Agent permissions. Every message will be logged with agent level and device level tracking so accountability is built in. Performance analytics inside Chakra will display first reply time, average response time, and total conversation counts in real time. The final system will respond to test messages in under two seconds and run reliably without manual gaps. Best regards, Muhammad Adil Portfolio: https://www.freelancer.com/u/webmasters486
$180 USD 4 päivässä
5,5
5,5

Hello, I understand the significance of implementing a robust WhatsApp Support Bot for your customer service needs. With a focus on creating a complete, production-ready WhatsApp Business API environment, I will ensure seamless customer interactions through timely automated replies, effectively managing expectations even outside business hours. My approach includes registering and configuring the WhatsApp Business API number and developing the chatbot logic with Chakra, ensuring all your core automation goals are met. The setup will track conversations by agent and device, enhancing accountability and performance oversight. Additionally, I’ll create a lightweight analytics dashboard to measure key support metrics, providing valuable insights at a glance. Rest assured, I will configure the required role-based access for 12 users, implement message tracking, and verify that all automated flows, welcome messages, keyword-driven replies, and out-of-office notifications, work flawlessly. I’m excited about the opportunity to elevate your customer support capabilities. Best, Ivaylo
$155 USD 4 päivässä
5,4
5,4

As a seasoned PHP developer with extensive experience in implementing cutting-edge chatbot solutions, I am confident that I am the right person for implementing your WhatsApp Support Bot using Chakra. My proficiency in JavaScript and its associated frameworks including React, Next, Node and Express, aligns perfectly with this project's technical scope. I have successfully created and verified multiple WhatsApp Business API accounts, and I am adept at configuring all the necessary message templates. My previous work also involved creating role-based access systems and implementing comprehensive tracking and analytics solutions similar to your requirements. I will ensure that each sent/received message is logged with precise agent and device details so you can hold the right person accountable as needed. Further appreciating your need for metrics, my skills in data analysis will enable me to build a lightweight yet intelligent analytics dashboard measuring crucial support metrics such as average response time and first-reply time. Lastly, my proficiency with AI integration including LLM, RAG and Chatbot development uniquely positions me to deliver efficient automatons for your key goals in this project. Let us not wait; let's start building an exceptional automated chat solution together!
$250 USD 2 päivässä
5,3
5,3

Hi there, regarding your mobile app development project, it's crucial to focus on optimizing load times to enhance user experience. Many overlook the importance of efficient code structuring and caching strategies. My approach ensures that these aspects are addressed, which in turn delivers a smoother and faster app performance. I once developed a mobile application that handled over 100,000 users seamlessly by optimizing API requests and implementing effective caching, which reduced load times by 40%. I include 30 days of post-deployment bug-fixing at no extra cost. What specific user features or functionalities are you prioritizing for launch? Let's discuss how I can help bring your project to life.
$100 USD 7 päivässä
5,0
5,0

Hello, Hope you are doing well! I am a PHP developer with strong experience in building secure, scalable, and high- performance web applications. I focus on delivering clean code, responsive design, and seamless functionality using modern PHP frameworks and best practices. What I Deliver: 1. High-quality PHP applications tailored to business needs 2. Secure user authentication and role-based systems 3. API development and third-party integration 4. Fast, optimized and responsive websites 5. Complete documentation and ongoing support Why Choose Me: 1. Clean, maintainable and scalable code 2. On-time delivery 3. Strong communication and problem-solving skills 4. Experience with both small and large-scale web projects Let's Get Started Share your requirements or a sample/reference website — I will provide: 1. Best approach 2. Timeline 3. Cost estimate Looking forward to working with you!
$100 USD 7 päivässä
5,0
5,0

Hi, https://www.freelancer.com/projects/fastapi/WhatsApp-Webhook-Auto-Reply-Backend/reviews https://www.freelancer.com/projects/nodejs/Automa-WhatsApp-Web-via-PIN/reviews This is very achievable and I’ve set up full WhatsApp Business API environments focused specifically on customer support automation and agent accountability. I can handle the entire setup end-to-end: Meta Business verification, WhatsApp number registration, template approval, webhook configuration, and secure production deployment. On top of that, I’ll build structured bot logic in Chakra to support welcome flows, keyword-triggered replies, and out-of-office automation with sub-2 second response times. Role-based access for up to 12 users (Admins/Agents) will be configured with proper permission boundaries. The result will be a clean, reliable, production-ready support system—not just a basic bot. Happy to discuss your expected volume and hosting environment to ensure proper scaling from day one.
$100 USD 2 päivässä
4,8
4,8

Hi, I have hands-on experience setting up WhatsApp Business API for customer support, including chatbot flows, agent tracking, and analytics dashboards. I can handle the full setup from number verification and templates to Chakra bot logic, role-based access, per-agent message tracking, and support metrics so everything runs smoothly in production. I will make sure welcome, keyword, and out-of-office automations work end to end, with messages logged by agent and device and response-time analytics visible in Chakra. Happy to walk you through a similar setup I have done before and get this live quickly.
$250 USD 5 päivässä
4,7
4,7

As a developer with a focus on creating interactive web experiences, I am well-versed in the specific technical requirements of your project: implementing the WhatsApp Business API and building the necessary chatbot logic through Chakra. My expertise in API development and automation would enable me to successfully achieve your desired goals of automated first-line replies, tracking conversations by agent and device, and measuring key support metrics. In addition to technical implementation, I am also skilled in creating user-friendly analytical dashboards as part of full-stack development. Hence, I can effectively incorporate the lightweight analytics dashboard you require to measure response times and other key support metrics. Rest assured, I have always delivered projects where accuracy, speed, and efficiency are indispensable. Moreover, my experience in crafting interactive solutions extends beyond traditional websites into AI integration as well. This means that I can help make your chatbot not only efficient but intelligent too. My past AI integration projects have equipped me with the skills to ensure that your three essential automated flows- welcome messages, keyword-driven auto-replies, and even out-of-office messages work seamlessly from end-to-end. So, let's collaborate on implementing an excellent WhatsApp Support Bot for your business!
$250 USD 7 päivässä
4,6
4,6

I will create a WhatsApp Business API environment for customer support, starting with registering and configuring a single WhatsApp Business API number, then building the chatbot logic with automated first-line replies, tracking conversations, and measuring response times through a lightweight analytics dashboard, with must-have automations including welcome messages, keyword-driven auto-replies, and out-of-office flows, and meeting the acceptance criteria of under two-second automated reply, logged messages, and a basic dashboard, all within the proposed budget. Waiting for your response in chat! Best Regards.
$150 USD 3 päivässä
4,7
4,7

Hello, With my extensive experience in API development and chatbot implementation, I am well-positioned to take on your WhatsApp Support Bot project. I have a thorough understanding of the problems you are seeking to solve - automating routes replies for immediate customer satisfaction regardless of business hours, efficient tracking and analytics to enable accountability. Moreover, Chakra is one of my primary tools ensuring quality bot logic with an end-to-end implementation. I can also implement the needed performance analytics meeting your goal of average response time and conversation counts. In terms of scale, my work on high-growth SaaS platforms will assure you that my solutions are scalable without compromising performance, an essential need for your business as you strive to provide competent support across different devices handled by different agents. Beyond technicalities, my commitment goes beyond delivering a working system. My focus has always been on real-world business outcomes and transparency in communication. Choose me and let's turn your vision of effective, accountable WhatsApp support into a flawless reality. Best Regards.
$140 USD 2 päivässä
4,5
4,5

Hello. Thanks for your job posting. ⭐WhatsApp Support Bot Implementation Using Chakra⭐ I'm the developer you're looking for. I can successfully complete your project. Let's chat for a more detailed discussion. Thank you. Maxim
$30 USD 2 päivässä
4,3
4,3

Struggling to provide instantaneous customer support via WhatsApp? Let's streamline it. With 5 years of experience, I've successfully developed similar offsite projects focused on efficient customer communication. I'll tailor a clean, professional WhatsApp Business API environment for seamless customer interactions. By automating responses and implementing detailed analytics, we ensure prompt replies, accountable conversations, and insightful performance tracking. Let's empower your team with role-based access and integrated analytics for a scalable solution. Elevate your customer support experience with a user-friendly chatbot powered by Chakra. Let's discuss how we can enhance your customer service efficiently. Free advice: Prioritize quality and performance for lasting impact. Chirag Pipal Regards
$200 USD 7 päivässä
4,4
4,4

I can configure your complete ChakraHQ environment and build the Welcome, Keyword, and OOO flows exactly as requested. I specialize in WhatsApp automation and know how to handle Meta's message template approvals to ensure your auto-replies don't get blocked. Do you already have your Facebook Business Manager verified, or do we need to start there?
$180 USD 1 päivässä
4,2
4,2

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