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Saya mencari seorang yang dapat menangani obrolan langsung untuk pelanggan kami. Fokus utama Anda adalah menjawab pertanyaan teknis dengan cepat, sopan, dan akurat. Tugas inti: • Membalas chat pelanggan secara real-time selama jam kerja yang telah disepakati. • Memecahkan masalah dasar terkait produk dan memberi panduan langkah-demi-langkah. • Mencatat setiap percakapan di sistem tiket internal agar mudah ditelusuri. • Meng-escalate kasus kompleks ke tim teknis senior bila diperlukan. • Menjaga nada percakapan tetap ramah, jelas, dan konsisten dengan gaya merek kami. Yang saya butuhkan dari Anda: • Pengalaman sebelumnya dalam layanan pelanggan berbasis chat, khususnya dukungan teknis. • Kemampuan mengetik cepat dan menyusun jawaban ringkas namun informatif dalam Bahasa Indonesia yang baik. • Ketelitian dalam mendokumentasikan detail masalah dan solusi. • Koneksi internet stabil dan kesiapan bekerja secara remote menggunakan dashboard chat kami (serupa Zendesk atau Freshchat). Jika Anda terbiasa menyusun artikel bantuan singkat atau panduan FAQ, itu nilai tambah. Sertakan pengalaman relevan dan contoh singkat cara Anda merespons pertanyaan teknis.
Project ID: 40450232
4 proposals
Remote project
Active 7 days ago
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4 freelancers are bidding on average $20 USD/hour for this job

Affordable, Early Delivery. ★★★★★★★★★★★★★★I hold a Masters degree which gives me the requisite background to handle writing from various subjects. I am a highly committed person towards my work. You can rely on QualityXenter for quality and consistency in writing. We never violate copyright rules. I have vast amount of experience in this industry since I am working from 2015 as a professional writer. I provide many modifications till to get your satisfactions. I have access to enough journals to use in your research project. I always produce quality work at VERY LOW RATES so, don’t worry if you have a low budget for your work, I will be very happy to make a new client like you. I am producing quality work for my clients including ARTICLE WRITING, REPORT WRITING, ESSAY WRITING, RESEARCH PAPERS, BUSINESS PLAN, TECHNICAL WRITING, MATLAB, THESIS, ACCOUNTING & FINANCE work ETC. Go through my profile link https://www.freelancer.com/u/qualityxenter
$20 USD in 1 day
5.7
5.7

This opportunity to utilize my skills and expertise in customer service aligns perfectly with my experience, efficiency, and dedication to client satisfaction. Having spent over a decade in the web development industry, I understand the immense value of prompt, accurate, and professional support. As a full-stack developer well-versed in API integration and familiar with Zendesk, Freshchat, and similar platforms, handling real-time chats would be a natural fit for me. My competencies extend beyond the technical support you required. I have honed my capability to document issues and solutions meticulously to ensure efficient troubleshooting processes and provide helpful materials such as concise FAQs and guides. Additionally, my typing speed and fluency enables me to respond quickly while maintaining the clarity and informativeness of the messages. Working remotely with a stable internet connection is not just familiar but second nature to me. This has enabled me to effectively deliver projects regardless of physical distance without any compromises in quality or timelines. Embracing your brand's tone while resolving complex issues or escalating when necessary will be part of what I willingly bring to this project. Let's connect you with a proficient and reliable technical chat support that understands your customer base and craft responses that keep them happy - together!
$20 USD in 40 days
1.7
1.7

With my extensive background in full stack web development, I have acquired the swift typing and concise communication skills necessary for efficient customer support. Moreover, my proficiency in various technologies- PHP, Node, Nest, Laravel(Filament, Livewire), MySQL; JavaScript, jQuery, React; among others- closely aligns with the technical aspects of this project. Having been a developer for the past 12 years, I fully understand the significance of precise documentation. I am both meticulous and diligent when it comes to noting down detailed problems and their corresponding solutions – traits that are critical not only for seamless team collaboration but also for avoiding future redundancies. Apart from my technical capabilities, I continually look forward to extending exceptional service which complements your desired tone - friendly, clear and consistent. These values come inherently to me as client satisfaction has always been my prime focus. With the experience in chat-based customer service on platforms like Zendesk and Freshchat , I believe I can handle complex cases effectively while providing accurate and timely resolution to customers' queries. Given the requirements of your project including responsiveness, efficiency, accuracy and a seamless remote working ability, I believe I am an exemplary fit for this role.
$20 USD in 40 days
0.0
0.0

Lampung, Indonesia
Member since May 17, 2026
$250-750 USD
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₹400-750 INR / hour
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$15-25 USD / hour
₹12500-37500 INR
₹750-1250 INR / hour
$250-750 USD
₹400-750 INR / hour
₹12500-37500 INR
$30-250 USD
$2-8 CAD / hour
₹600-1500 INR
$30-250 USD
€12-18 EUR / hour