Find Jobs
Hire Freelancers

Live Chat Support: Team Members Wanted

$2-8 USD / hour

Suljettu
Julkaistu noin vuosi sitten

$2-8 USD / hour

We are a growing company in need of 2-3 team members who have 4+ years of experience with live chat, tickets, emailing customers. We provide a SaaS solution to construction companies. They use our system to create estimates, invoices, and many other items. We provide live chat and ticket support. We currently have 6 support team members who provide live chat, email support, and ticket support using Zoho CRM, Zoho Desk, and Zoho SalesIQ. Let me know if you have experience with any of the following. These are requirements, I am just curious about your knowledge (even if just a little). Reply with a Yes or No beside each item. If helpful, provide additional details. -- CRM's: -- Ticket Management: -- Live Chat: -- QuickBooks: -- Xero: -- Construction Experience/Knowledge: -- Adding/Modifying Knowledge Bases: -- Interviewing: -- Employee Training: -- Building/repairing computers: -- Emailing customers (outside of chat): -- Hosting/Server management: -- WordPress: -- ClickUp/Asana/Monday: -- Slack/Teams: -- Phone Support: -- QA Testing: When replying, let me know what kind of company you worked for when you provided live chat service. If it was with a SaaS company that had customers who were paying for a subscription, mention that. What we expect from the person we hire... -- Experience -You should know how you should or should not handle chat situations. -- Proper Chat etiquette - Someone who knows the right and wrong way to respond to a customer and can identify the problem and offer encouragement and solutions. -- Goal Oriented - Knows the value in setting goals and holding the team to the goals. -- Self-Motivated - Motivated to improve and make your responsibilities better without having to be told. -- Detail Oriented - Able to multi-task and get stuff done without letting other responsibilities fail. -- Critical Thinker - Able to troubleshoot and look for solutions even if they are not easy to find. -- Quick Learner - Able to learn something quickly without having to be told over and over how to do it. -- Responsible - Understands that if you are given a responsibility, it is your job to make sure if gets done (even if that means asking for help). -- Great Communication - Able to clearly communicate with other team members and customers. Hours We want you to work 40 hours/week but if you are willing, you can work up to 60 hours. Mention in in your bid. Hours must start at 7AM EST, Monday-Friday. To make sure that you can follow instructions, I will not be considering any bids that do not include the phrase "I reviewed the bid details" at the top of the bid. This helps me know that you read the full bid and can follow instructions. We look forward to hearing from you.
Projektin tunnus (ID): 35817803

Tietoa projektista

35 ehdotukset
Etäprojekti
Aktiivinen vuosi sitten

Haluatko ansaita rahaa?

Freelancerin tarjouskilpailun edut

Aseta budjettisi ja aikataulu
Saa maksu työstäsi
Kuvaile ehdotustasi
Rekisteröinti ja töihin tarjoaminen on ilmaista
35 freelancerit tarjoavat keskimäärin $7 USD/tunti tätä projektia
Käyttäjän avatar
Greetings! I hope you are doing great! I am sending my application to express my interest in working on the project you posted about Live Chat Support. Below is my answer to each skills meantioned. -- CRM's: Yes -- Ticket Management: Yes -- Live Chat: Yes -- QuickBooks: No -- Xero: No -- Construction Experience/Knowledge: No -- Adding/Modifying Knowledge Bases: No -- Interviewing: No -- Employee Training: No -- Building/repairing computers: No -- Emailing customers (outside of chat): Yes -- Hosting/Server management: No -- WordPress: Yes -- ClickUp/Asana/Monday: Yes -- Slack/Teams: Yes -- Phone Support: No -- QA Testing: No No means I am willing to learn more, no worries I am a fast learner. I was working as a live chat person in Singulart, not a SaaS Company. I can work up to 60 hours a week Monday to Friday would be great. I am a highly organized person, a good listener, a fast learner, hard-working, honest, focused, flexible, extremely dedicated, and no late or absences when it comes to working. To check my work history reviews, please visit my profile at https://www.freelancer.com/u/jonna88. I am looking forward to hearing from you soon. Thank you and have a wonderful day ahead! Sincerely, Jenna
$7 USD 40 päivässä
4,8 (58 arvostelua)
7,2
7,2
Käyttäjän avatar
I worked for "fotoware" a SAAS digital asset management company. "I reviewed the bid details" -- CRM's: I have used different CRMs i.e. Zoho -- Ticket Management: Zendesk, Gorgias, licevhatinc, intercom -- Live Chat:livechatinc, intercomm -- QuickBooks: LIttle bit -- Xero: No -- Construction Experience/Knowledge: Yes, I placed orders for different -- Adding/Modifying Knowledge Bases: Yes -- Interviewing: Only once, Content/form was provided. -- Employee Training: Only for CSR -- Building/repairing computers: I have experience in modifying ram, HDD, SSD. -- Emailing customers (outside of chat): have experience -- Hosting/Server management: I have managed my websites. -- WordPress: Admin side of it including SEO plugins. -- ClickUp/Asana/Monday: Used Asana and Monday. -- Slack/Teams: Used Slack and MS teams. -- Phone Support: Used different VOIP services for Phone/Call support -- QA Testing: No I am available from start at 7am EST each day.
$6 USD 60 päivässä
4,9 (49 arvostelua)
7,2
7,2
Käyttäjän avatar
I reviewed the bid details Hi I have worked with zendesk, email and facebook to handle customer support for a sports company and a saas company that had customers paying subscriptions I am available to work 60hrs/week You can take a look at my reviews for assurance that your project will be done accurately and on time Hope you will consider my application Looking forward to working with you
$5 USD 40 päivässä
5,0 (14 arvostelua)
5,9
5,9
Käyttäjän avatar
I reviewed the bid details_________i have good amount of experience in zoho applications, wordpres, quickbboks,live chats.......i can help you with this_______Connect to me in chats_________________________________________________________
$8 USD 40 päivässä
5,0 (19 arvostelua)
4,7
4,7
Käyttäjän avatar
"I reviewed the bid details" Hello, I've read your job description very carefully. I understand what you described. I've 2 years of experience in live chat work. I was working at a USA Photobooth company as a customer support where they have trained me before I started my job. I'm 100% positive that I can make a good place in this team. Keep faith in me and give me a chance. I'm a fast learner, so you don't have to worry about my work quality. Thank you.
$5 USD 40 päivässä
5,0 (3 arvostelua)
4,8
4,8
Käyttäjän avatar
"I reviewed the bid details" Dear Hiring Manager, I am writing to express my interest in the Chat support position for your company. With over 4 years of experience in live chat, ticket, and email support, I am confident in my ability to provide excellent customer service and support to your construction company clients. I am familiar with the use of Zoho CRM, Zoho Desk, and Zoho SalesIQ, which are the tools your current support team members use to provide live chat, email support, and ticket support. I am a quick learner and adaptable, I am sure that I will be able to quickly get up to speed with any new tools or processes that may be needed. My experience in customer service, combined with my technical skills, makes me an ideal candidate for this position. I am a strong communicator, both verbally and in writing, and I am able to effectively troubleshoot and resolve customer issues. I am also a team player and I am able to work well under pressure. I am willing to work up to 60 hours per week, with a minimum of 40 hours, starting at 7AM EST, Monday-Friday. I am excited about the opportunity to join your team and contribute to the success of your company. I look forward to discussing my qualifications further in an interview. Thank you for considering my application. Sincerely, Himanshu
$4 USD 40 päivässä
5,0 (1 arvostelu)
3,9
3,9
Käyttäjän avatar
I reviewed the bids details. I will work as per the requirements and directions. Let's chat. Thanks
$4 USD 40 päivässä
5,0 (1 arvostelu)
3,5
3,5
Käyttäjän avatar
"I reviewed the bid details" Hi, I'm an Expert Virtual Assistant providing services of Data Entry, Web Research, Data Mining, Data Processing, PDF conversion, Microsoft Office work, Photoshop work, and much more! I have experience of more than 2 years of in the Freelancing field. My skills include: - Call Handling - Email Management - Calendar Management - Office Applications - Internet Research - WordPress - Social Media Management I'm looking forward to helping you grow your business by sharing my experiences and expertise and learn more in the process
$5 USD 40 päivässä
4,9 (6 arvostelua)
2,9
2,9
Käyttäjän avatar
Dear sir, i am expert of Quickbooks and chat and email support. If you want i can do some trail work for you. Please message me for details. thanks
$4 USD 40 päivässä
4,5 (2 arvostelua)
2,4
2,4
Käyttäjän avatar
I am an experienced live chat agent and can work upto 60 hours a week. Contact me please........................................... Regs Jinu
$5 USD 40 päivässä
5,0 (4 arvostelua)
1,7
1,7
Käyttäjän avatar
Hello, I have 5 year experience of live chat and customer support like jivo chat platform. I am fulfill with your all requirement and ready to start anytime... Thanks Bilal
$4 USD 40 päivässä
5,0 (1 arvostelu)
1,1
1,1
Käyttäjän avatar
"I reviewed the bid details" Hello, I’m Damilola I’ve read your project requirements and I’m happy to let you know that I have all the necessary skills to help you on this project. I speak and write fluent English and I’m available to start work now. I have great data entry skills, eyes for details and follow specific project/client’s instructions and directions. I have done a couple of virtual assistance projects in which my clients have been satisfied with. I have a good internet connection, I use zoom or google meet for live streaming, I’m proficient in the use of google workspaces and others, I also use anydesk for remote access. I have great experiences assisting remotely doing data entry, desktop sharing, cloud services and VoIP, with word-processing software and spreadsheets (e.g. MS Office), Knowledge of online calendars and scheduling (e.g. Google Calendar), Excellent phone, email and instant messaging communication skills, Excellent time management skills, Solid organizational skills I work based on clients/ project specifications and instructions, but I’m also creative and full of ideas that can better the project, and I deliver before the deadline. I’ve done lots of online and offline jobs which have been delivered on time. I assure you of a great output in record time if you consider me for this project. Thanks.
$5 USD 40 päivässä
5,0 (1 arvostelu)
0,7
0,7
Käyttäjän avatar
I reviewed the bid details. Good Day! I'm very much available and interested in joining the team. I have a support job experience with Rounders casino (A gaming company) where I was exposed to ticketing, email and chat support etc. I'm very familiar with the Zoho suite and other CRM software. Here's an in-depth look at my profile information. https://www.freelancer.com/u/jameseyo282 I'm happy to discuss your project further. Thank you
$3 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Hi Dear, Hope you’re doing great! I am available to do this job for you. I clearly understand your all job requirements. That's simple and very easy task and I am happy to assist you. I am waiting for your response. Thanks, regards Mohamed Hassan
$2 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
I reviewed the bid details. Hello, I want to work for you 60 hours per week and $8 USD per hour. I agree with this time 7AM EST, Monday-Friday. -- CRM's:-YES! -- Ticket Management: YES! -- Live Chat: YES! -- QuickBooks: YES! -- Xero:NO! -- Construction Experience/Knowledge:NO! -- Adding/Modifying Knowledge Bases: YES! -- Interviewing: YES! -- Employee Training:NO! -- Building/repairing computers:NO! -- Emailing customers (outside of chat): YES! ( I will send them mass emails or single text). -- Hosting/Server management: NO! -- WordPress:NO! -- Click Up/Asana/Monday:NO! -- Slack/Teams: YES! -- Phone Support: YES! -- QA Testing: NO! For more asking, please chat in inbox message with me! Thanks!
$8 USD 60 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
''I reviewed the bid derails'' Hello Recruiter, I have read your project details and ready to start asap. CRM's: Yes -- Ticket Management: Yes -- Live Chat: Yes -- QuickBooks: No -- Xero: No -- Construction Experience/Knowledge: No -- Adding/Modifying Knowledge Bases: Yes -- Interviewing: Yes -- Employee Training: Yes -- Building/repairing computers: Yes -- Emailing customers (outside of chat): Yes -- Hosting/Server management: No -- WordPress: No -- ClickUp/Asana/Monday: No -- Slack/Teams: Yes -- Phone Support: Yes -- QA Testing: No I have a experience working in IT company and have very good and decent knowledge on:- CRM Ticket Management live Support Customer Support etc. I have given live customer support for Circyolation named company which is a non Emergency Medical Transport company based in USA South Carolina. I know Software as a service platform (SAAS) as its all come under cloud services. I will give my 100% for the position. Looking forward for your message to discuss more. Thanks & Regards Shivam Nigam
$4 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
I have over 4 years of experience in Customer Service and customer retention. I have great attention to detail and I am really patient. I have a great email communication skills and always got high rating from live chat clients.
$14 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Hello, I’m Bilal. I’ve seen your job post and come to know that you are searching for a skilled professional Freelancer with Sales and Virtual Assistance expertise. I’m glad to let you know that I’m very interested in working on this project. I’ve gathered many experiences in this field over the years. And the best thing is I have more than 5 years of international experience, from working with Tommy Hilfiger in Dubai, to providing my sales expertise to multi-national businesses from the US and UK in product sales, SaaS, legal services, and much more. That’s because I spent many years working on Sales Strategies and enhancing my English, French and Arabic languages, also because I studied and gained every possible skill that should have to become an expert in this field. Over the years my communication skill has developed so well that I can approach prospects and easily convince my clients to do exactly what I need. Certainly, I consider myself an expert in this field. Because I’ve gathered good command over Lead Generations, Project Management, CRM, SAP, and other online work related to Sales and Business Development. Hope we can work together, Let's chat.
$8 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
Hello my name is Andre Martin I am offering my services as virtual assistant and customer service representative. I have experience handling inbound customer service calls from USA and Canada, knowledge in basic technical support and also experience handling back office processes as: handling mailbox inquiries, indexing invoices, typing documents, scheduling meetings and events, handling meetings, create summary meeting. I look forward to hearing from you soon. Thanks for considering me
$5 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0
Käyttäjän avatar
I have a team of experienced agents and we are currently doing outbound calls for a health insurance company in the US where my agents give insurance options to customers. Each agent is generating an average of 10 leads per day. This is a transfer-type campaign and we transfer those qualified customers to the Licensed Agents in the US. We also have experience in outbound sales calls for AT&T, solar, online local search, real estate, HVAC, debt collection, logistics, insurance coordination. Other experiences we have are technical and customer support, research, data entry, appointment setting, handling ticketing systems, lead generation, real estate appointment setting. All my agents are based in my office, thus the reliability. We have 2 internet providers and I have an IT team on a 24x7 schedule to provide tech assistance to all my agents. We are up-to-date with the current technologies, like desktop sharing (teamviewer, citrix, gotomeeting), CRM/project management tools (Salesforce, Zoho, Asana, etc.), cloud services and VoIP (we have used ringcentral, vicidial and other dialers). We have experience with word-processing software and spreadsheets (e.g. MS Office, google drive) and we're knowledgeable with online calendars and scheduling (e.g. Google Calendar).
$5 USD 40 päivässä
0,0 (0 arvostelua)
0,0
0,0

Tietoja asiakkaasta

Maan UNITED STATES lippu
Lexington, United States
4,8
60
Maksutapa vahvistettu
Liittynyt huhtik. 6, 2011

Asiakkaan vahvistus

Kiitos! Olemme lähettäneet sinulle sähköpostitse linkin, jolla voit lunastaa ilmaisen krediittisi.
Jotain meni pieleen lähetettäessä sähköpostiasi. Yritä uudelleen.
Rekisteröitynyttä käyttäjää Ilmoitettua työtä yhteensä
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Ladataan esikatselua
Lupa myönnetty Geolocation.
Kirjautumisistuntosi on vanhentunut ja sinut on kirjattu ulos. Kirjaudu uudelleen sisään.