High-Volume Phone Support Needed

₹400-750 INR / hour

Closed

Posted 7 days ago

₹400-750 INR / hour

I need a reliable professional who can take the front-line phone load for my business—well over 50 calls every day—and keep the experience warm, clear, and efficient. Calls come in for everything from product availability to basic troubleshooting, so you’ll be expected to greet, gather details, resolve what you can on the spot, and escalate only when absolutely necessary. Alongside the phones, I also receive a steady flow of general-information emails. When you’re not on a call, you’ll reply to those messages using our brand voice and a set of ready-made response templates; if something falls outside those templates, you’ll flag it for me. Key deliverables: • Answer and document every incoming call in our cloud VoIP system and log concise notes in the CRM • Maintain average call handling time without rushing the customer • Respond to all general-information emails within the same business day, using our template library • Highlight unresolved issues or patterns so we can improve our FAQs and scripts I’ll provide the phone line, a shared inbox, the CRM login, and a short knowledge-base. You bring a quiet workspace, flawless spoken English, and the patience to handle a high volume of interactions with a smile.

Project ID: 40484992

About the project

4 proposals

Remote project

Active 6 days ago

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4 freelancers are bidding on average ₹525 INR/hour for this job

@Bwatter

Hello, I hope you're doing well. After carefully reviewing your requirements, I'm confident in my ability to meet them with the utmost accuracy in the shortest time possible as I have worked on similar projects. I have worked on similar projects as an expert where I delivered 100% quality. Chat me up; let's discuss your project in detail and get started right away. Thank you.

₹400 INR in 40 days

5.0

(33 reviews)

4.9

@kmrzzmnsaqibi

Hello, I’m genuinely interested in this opportunity. I have experience in customer support, telecalling, lead generation, appointment setting, and handling high volumes of client communication professionally. I’m comfortable managing calls, resolving inquiries, updating records accurately, and maintaining a positive customer experience. I’m reliable, quick to learn, and available to start immediately. Warm regards, Kamaruzzaman

₹575 INR in 40 days

5.0

(5 reviews)

2.0

@Foraxis

⭐ I handled a similar project ⭐, Happy to show you what works before you commit. I successfully managed high-volume phone support and email correspondence for a similar business. Aligned with your project needs, my experience ensures efficient call handling and timely email responses. Understanding the importance of warmth and efficiency in customer interactions. Specializing in optimizing performance, ensuring security, and creating a seamless user experience. Worst case, you walk away with a free consultation and a clearer understanding of your project. Kind regards, Curtley

₹550 INR in 7 days

5.0

(1 review)

1.4

@khaledsoliman0

Hey, I saw your post and wanted to reach out. Handling 50+ calls a day while keeping your head straight and the customers happy is a grind, but it’s exactly the kind of volume I’m used to. I know the goal is to resolve as much as possible on the spot so your inbox doesn't explode, and I'm big on keeping tight, accurate notes in the CRM so nothing gets lost. When things quiet down, I can knock out those template emails quickly while keeping the tone warm and professional. I’ve got a perfectly quiet workspace, solid English, and the patience to handle back-to-back calls without losing my cool.

₹575 INR in 40 days