We are an Inbound Call Center, that answer calls from many different customers. Each customer has many contact persons, and the job for us is to find out, which ones of these is the relevant one. When identifying this contact person, we either send this person a message of forward the call.
We are in the process of programming a Call Script Builder, where the Agent can click the way through the Call Script depending on the callers answers. Each click or selection can either result in narrowing down the number of contact persons, or it can add text information to a message field, we can send to the specific contact person after the call.
The project is about to find out, how we can design and write Call Scripts for 650 different customers. Many of them are easy, as they have a small number of contact persons, but all customers still need to be grouped or organized, so that all Call Scripts have the same logic and only vary depending of the customers requirements.
The project is therefore not a one step project. It requires several steps and great knowledge to our customers and to our handling of the calls. Your proposal should reflect that.
Further it is important, that you have experience in developing Call Scripts and have a methodically approach to the project.
19 freelanceria on tarjonnut keskimäärin %project_bid_stats_avg_sub_18% %project_currencyDetails_sign_sub_19%/tunti tähän työhön
Being an expert in customer service and data processing I find myself the perfect match for this job. Relevant Skills and Experience Customer service, data processing
Hi, I have worked with US customers for their tax product and anti-virus software for a couple of years over phone support, chat support and e- mail support.
IAM new and energetic hard worker, I have a good communication. Hire me IAM sure that I'll do best for u ? Relevant Skills and Experience Communication,typing
Hi Dear Employer I've got enough experience and time to start your project. my abilities and flexibility, would make you happy and satisfied exactly after to see your job results.
it is very less amount i am asking for the project it would be helpfull for my family j am very excited to getting into free lancer job thank you for this wonderful platform for poor people it would be help full a lot
HI there, I have read and understood your project requirements. I will be able to work with you . Please leave a message so that we can discuss more over the chat. Thanks