Unfortunately our online email support representative is leaving us due to a change in their personal life. As a result, we need a replacement and we need it FAST!
You will need to have extensive knowledge in our product which will require you to read the web site, the FAQ, the Guides, Training Manuals and Training Videos. There will be of course questions you will not know the answer too, which we will assist you with. This is will be a learning curve, however, you will be required to do 95% of it yourself.
EXPERIENCE in customer service is required. Perfect English is required. You will be answering an average of 100 emails. (depending on demand). This is a long term position.
You will handle pre sale queries, general queries and technical queries for now. As you become more familar you can handle additional departments.
A CV would be appreciate per each applicant. Payment will be made $150 bi-weekly, via PayPal.
Please respond with your CV and as much information about you and your background as possible.
Work Hours are from: 11:30am-7:30pm EST, Mon.-Sun. (Work From Home)
EXPERIENCED IS REQUIRED. ENGLISH IS A MUST. AMERICAN IS PREFERRED.