Voice Service Provider looking for NEW turnkey solution

Hi we are looking at expanding and growing our IP Centrex based VoIP System into a full VOIP Service Provider.

To win you will be required to give us a full brief of what we will get. Upon winning we will pay a deposit to complete the full detailed solution so we can sign off to ensure you and we are on the same page to save us both wasting our time. Once we are happy with that we will pay 50% to initiate project and the remaining 50% upon completion and full testing/training and handover of documents.

Currently we are running a Trixbox CE with handsets connecting to clients. Very simple.

Now we are looking to take it to the next level as in regards to functionality and user experience as well as giving clients access to branded web interfaces for self provisioning and user modifications and reporting.

What we are after from the winning bidder is a turnkey solution including training etc for our staff as well as full product description, user guides admin guides and how to’s for end customers. These will need to be branded as ours etc.

Below is what we see what we will need however we are more than happy to listen to recommended solutions if you have done this before or believe we are missing something you can give us that will help.

We will also look to enter an arrangement for ongoing support and customisation etc.

The solution needs to do the following requirements.

• Two separate sites

• We will provide all required hardware upon your recommendation

• Each site must be redundant, ie clustered.

• LCR between sites

• Legal Intercept support

• Must be able to have unique configuration for individual organisations, multi tenant

• Must be able to support SIP handsets

• Must be able to link to other clients PBX like Asterisk, as well as allowing us to connect to other Service providers for call hand offs.

• Ideally support [url removed, login to view] handsets

• Features below

After Hours

Offers everything from emergency transfer, after hour auto

attendant, simultaneous calling, sequence calling and voice


Voice Alert

Callers message is recorded and instantly delivered to

designated email addresses during busy calls, ring no answer

(RNA) and missed calls.


Precise and informative reports detailing call statistics etc.

Simultaneous Calling

Multiple phones ring at the same time, for example your

office, mobile and car phone ring at the same

time till the first one is answered.

Sequence Calling

Multiple phones ring in sequence, for example, office rings

5 times (not answered) then calls the salesperson, 5 rings

(not answered) then calls the manager, 5 rings

(not answered) and so on.

Recording Calls

All inbound call conversations are recorded. These calls are

stored on file for 60 days. Note: there is a legal obligation to

advise customers that the call is being recorded which would

be announced during the greeting prompt.

SMS Messaging

Ability to send bulk or single messages at a specified

date and time. With Outlook Integration.

MMS Messaging

Ability to send bulk or single messages using rich media

content such as video, music clips, voice recording or

animations at a specified date and time.

Message Prompt

Professional message prompts that answer the call during

business hours, after hours and busy times.

Prompts also used for promotional announcements, special

offers, business tag line or jingles.

Auto Attendant

Press 1, Press 2, Press 3 etc, provides an automated direct

link to relevant staff or departments.

Call Forwarding

Allows a call to be continuously directed to an answer point.

Fax via Email

Incoming faxes received via email which allows for easy

storage. Save on paper and save on line rentals.

Web Portal User Side

Web portal must provide at minimum.

• Easy user control of above features

• Listen to call recordings

• Record messages for use with auto attendant, prompts, etc

• Send and receive SSM/MMS

• Control call forwarding

• Change call configuration for simultaneous and sequence calling

• Full call reporting for end user including summary of call charges based on back end call cots configuration

• Ability to only see their extension or portion of multitenant solution

• Auditing on all changes

Web Portal Admin Side

• Full reporting

• Full administration

• Multi level admins

• Multiple admins

• Auditing on all changes

Taidot: Äänipalvelut, Käyttöliittymä/informaatioarkkitehtuuri

Näytä lisää: what is ia, what is an ia, what are admins, web site of call auditing, web rentals, web portal functionality, web page content provider, web content service, web content provider, voip phone services, voip phone for business, voip for business, voip business solutions, voip business providers, voip business phone system, voice message recording service, video greeting, video get service, us legal support, user testing video, user testing sites, user testing mobile, the need for auditing, take off services, take off service

Tietoa työnantajasta:
( 1 arvostelu ) Alexandria, Australia

Projektin tunnus: #482170

1 freelanceri on tarjonnut keskimäärin 4000 $ tähän työhön


can do this for u. see feadback. for sms/mms need sms gate/contract with provider. full escrow to start or $400 planing cost. here is example of my current project [url removed, login to view] Lisää

4000 $ USD 45 päivässä
(6 arvostelua)