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PBX PDD Post dial Delay issue Asterisk FusionPBX - need fix ASAP

Hi guys, we run fusionPBX on AWS with an end user via grandstream ht801 ATA. She is US based and complaining about excessive Post Dial Delay (PDD) - meaning she dials the number she wants to connect to...then hears silence for 4, 5, 7, sometimes 10 seconds, then hears the ringback tone begin. We use BulkVS as our main provider for outgoing, however also use Alcazar and can switch to others.

I have a VoIP phone on my desk connected to the same and am experiencing the same issue. [login to view URL]

we need to:

1. be able to measure the PDD

2. understand what is causing it to be so excessive

3. correct it - forcing a ringback to 'cover' the gap is acceptable if not other solution

You can work with our SysOp, Harold, and he'll provide access and whichever information you need.

thx

Len

Taidot: Asterisk PBX, VoIP, Linux, Järjestelmänvalvoja

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Tietoa työnantajasta:
( 3 arvostelua ) Newton Centre MA, United States

Projektin tunnus: #30648910

7 freelanceria on tarjonnut keskimäärin $160 tähän työhön

Erewin

Hi, there i am skilled voip engineer i can help you with ringback tone. Don't think that you need to change carrier bulk and alcazar are best. Contact me for details.

$140 USD 7 päivässä
(65 arvostelua)
6.7
(22 arvostelua)
4.8
munirhayat

I have 10 years of experience in asterisk, freepbx, 3CX, Issabel, Vitalpbx, Vicidial, Bicom, Goauto dial, Elastix, Incredible pbx, fusionpbx, freeswitch, A2billing, ASTPP and voip solutions and security like iptab Lisää

$200 USD 2 päivässä
(22 arvostelua)
4.9
jaisalmk

Hello, I am a VoIP expert especially on fusionPBX and I can help you to troubleshoot the issue on PDD. Let's discuss more

$120 USD 7 päivässä
(10 arvostelua)
4.0
dv8inpp

UK Expat based in Cambodia here, I can assist with fault tracking. Depending on how you have configured the ATA there is a default 4 second delay before dialing, you may also want to check you have matched your codecs Lisää

$200 USD 7 päivässä
(6 arvostelua)
4.0
(3 arvostelua)
3.6
eriyadh

Hi, I can help you to fix your pdd issue. I need to check your current configuration. Please let me know if you need help.

$140 USD 7 päivässä
(9 arvostelua)
3.8