FSM & Support System Developer Needed

@crtvecode

You're looking to build a full FSM and customer support system, which involves multiple components like a web panel and those Android apps. I see the challenge in making sure the SLA targets are genuinely reflective of service performance, not just incentives. And this requires a meticulous approach to ticket management and real-time tracking, you know? To address this, I’ll implement a solid backend that accurately logs ticket creation and resolution times, making sure compliance with your SLA metrics. I can go ahead and have the complete system ready for you to test first—only award the project once you’re satisfied with the functionality. So this way, you can see the working code before any payment is made. I’m ready to start immediately and I look forward to collaborating on this project, it should be a great experience! Rajavel - Full-Stack Developer with expertise in Android and web applications.

@santoshkumars17

As a seasoned Full Stack Developer, I bring over 5 years of experience having built various apps with similar features to what you ask in your project. From the descriptions, I fully grasp the scope and complexity of your envisioned ISP/Fibernet Field Service Management (FSM) & Customer Support System. Skills-wise, I have an expertise in API Development and Node.js which will be instrumental in successfully developing the Admin/Manager Web Panel, Customer Android App as well as the Staff/Technician Android App that you require. My coding style focuses on clean, optimized and maintainable code—helping deliver a reliable, efficient and effective system overall. Additionally, over the years, I have honed my skills in database management which will be vital for implementing features like Staff & Customers' profiles, attendance records, shift management etc. What sets me apart is my commitment to my clients. When working with me, you can expect on-time delivery of a high-quality product and clear communication throughout the development process until deployment. I’ll ensure that not only it’s a feature-rich application meeting your initial description but also it’s user-friendly with exceptional UI/UX characteristics. My track record proves just that—I don't just offer effective coding solutions but an end-to-end development support that goes beyond the project's completion. Let's do something amazing together!

@ubaidalam217

With over five years of experience in diverse development projects, my name is Muhammad Ubaid and I'm your go-to developer for your ISP/Fibernet FSM & Customer Support System. Your project description resonated with me as I've been heavily involved in creating full-stack systems like the one you're looking for. I specialize in the Android App Development and API Development spectrum, well complemented by my proficiency in Node.js, React, and MongoDB/SQLite among others. This makes me adept at building the entire system you need, including the admin web panel, customer and technician android apps - plus integrating OLT/ONU/NMS in the future. Apart from simply delivering on functionality, I ensure that my solutions are scalable, documented, and user-friendly. I also understand that an automation system like yours requires consistent support which I am more than willing to provide. Trust me to give your project the attention it deserves for it will be a win-win investment for us both. Additional Details:

@mrresearcher99

Hi, I have 10 years of experience developing full-stack business platforms, mobile apps, CRM/ERP and field-service workflows. For this ISP/Fibernet FSM system, I recommend React.js for the Admin/Manager panel, React Native for both Android apps, Node.js with REST APIs, and PostgreSQL for a scalable backend. I can build the complete operational workflows rather than only UI screens: customer identification, complaint assignment and lifecycle, GPS/geofence/selfie attendance, technician jobs, installation tracking, material usage with automatic inventory deduction, SLA calculations, incentives, reports, role permissions, notifications and WhatsApp/SMS integration. The architecture will also keep clear API and data relationships for future OLT/ONU/NMS and GIS modules. I can provide separate Phase 1, Phase 2 and Phase 3 estimates, with VPS deployment, documentation, testing and post-deployment support. I’d be happy to discuss the existing customer database, WhatsApp provider and hosting setup. Best regards

@jayantkumar314

With my extensive experience in web development since 2015, particularly in Node.js, I believe I am uniquely qualified for your FSM and Support System Developer project. I have a deep understanding of NextJs, ReactJs, Angular, Laravel, Codeigniter and Facebook API that will prove essential in creating the Admin/Manager Web Panel and Customer/Staff Android Apps you require. Additionally, my knowledge of the hosting platforms AWS, VPS, Google cloud and more will ensure your system is secure and accessible. Creating a platform that efficiently manages an ISP/Fibernet field service provider requires not only technical skills but also a comprehensive understanding of the operational needs. Deftly integrating features such as attendance management with GPS tracking and geofencing, complaint/ticket creation based on mobile/landline numbers, and performance-based target tracking like SLA compliance are areas I specialise in. Demonstrating these skills are some completed projects with screenshot/portfolio links I'll be sharing with you, so you can get an idea of my capabilities. Your vision for a complete and scalable solution coincides perfectly with mine- providing functional value while prioritising ease-of-use for all end-users. Let's work together to bring your FSM & Support System to life!

@Abror86

Hello Hope you are doing well "Complete ISP Field Service Management System" - I can build your complete FSM using Node.js, Android, REST APIs, and scalable database architecture. I can build practical workflows for complaints, installations, attendance, inventory, GPS, notifications, roles, SLA tracking, reports, and staff performance from creation through completion and reporting. I will deliver web administration, Android apps, REST APIs, database, deployment, testing, documentation, and architecture ready for future OLT/ONU/NMS integrations without major structural rework later. Would you like Phase 1 architecture designed specifically around your existing ISP customer and network database? L

@KarthikTechCon

Hi, I’m Karthik, a Full-Stack Developer with over 15 years of experience in building complex applications, including ISP and field service management systems. I propose to develop your ISP/Fibernet FSM & Support System, encompassing all the specified modules: Admin Panel, Customer App, and Staff App. My expertise ensures an efficient, user-friendly interface and robust backend architecture, tailored for scalability, including future OLT/ONU/NMS integration. Key Features: - Comprehensive Admin Dashboard for real-time analytics. - User-friendly Customer and Staff Android Apps with GPS and verification features. - Robust Complaint/Ticket Management System with SLA tracking. - Detailed Reporting and Inventory Management functionalities. Technology Stack: - Backend: Node.js, Express - Database: MongoDB - Frontend: React for Web, Kotlin for Android - RESTful APIs for seamless communication I will ensure thorough documentation, deployment on your VPS, and post-deployment support. Timeline & Cost: - Phase 1 (FSM Application): ₹32,000 - Phase 2 (OLT/ONU/NMS Integration): to be quoted separately - Phase 3 (GIS/Network Mapping): to be quoted separately Looking forward to discussing this further! Best, Karthik

@muhammadaariyan

HI, I build full stack mobile and web systems with 2 plus years across Node.js, React, Android, API development, and database architecture. Disconnected workflows will make an FSM unreliable, so I would structure the backend around role based REST APIs with PostgreSQL, keeping attendance, tickets, jobs, inventory, and SLA events as auditable records. Event driven status changes are important here because notifications, SLA timers, stock deduction, and performance calculations must react to actual workflow transitions rather than UI actions alone. Should Phase 1 use an existing customer database and VPS, since migration and deployment architecture will affect the initial schema and authentication design. Happy to discuss details in chat. Regards, Muhammad Arriyan

@indreshpnk

Hello, I understand you need a complete ISP/Fibernet Field Service Management system with an Admin/Manager web panel, Customer Android app, Staff/Technician Android app, ticketing, installations, attendance, inventory, SLA tracking, incentives, reports, and future OLT/ONU/NMS integration. The goal is to build practical end-to-end workflows rather than screens that only display options. Here’s what I can provide: Node.js backend with secure REST APIs, role-based access, PostgreSQL/MySQL database, notifications, chat, WhatsApp/SMS integrations, and scalable architecture Android apps for customers and technicians covering complaints, job assignments, GPS/geofencing, selfie attendance, photos, materials, installations, and status workflows Admin dashboard with SLA/performance tracking, inventory automation, attendance, salary/incentives, reports, exports, and architecture prepared for future OLT/ONU/GIS integrations I bring over 4+ years of experience in Node.js, Android, API development, databases, real-time workflows, GPS-based applications, and full-stack systems, with a strong focus on reliable business workflows and maintainable architecture. Just to clarify a few things: Which VPS/cloud environment and database do you currently prefer? Do you already have WhatsApp/SMS/IVR providers and OLT/NMS APIs available? Please come to the chat box to discuss more about your project. Best regards Indresh Kushwaha

@Cumuc

Hi There , Good evening! I’ve carefully checked your requirements and really interested in this job. I’m full stack node.js developer working at large-scale apps as a lead developer with U.S. and European teams. I’m offering best quality and highest performance at lowest price. I can complete your project on time and your will experience great satisfaction with me. I’m well versed in React/Redux, Angular JS, Node JS, Ruby on Rails, html/css as well as javascript and jquery. I have rich experienced in Mobile App Testing, Node.js, Android App Development and API Development. For more information about me, please refer to my portfolios. I’m ready to discuss your project and start immediately. Looking forward to hearing you back and discussing all details.. Always happy to hear from you

@ApieTech

An ISP/Fibernet FSM system: admin and manager web panel, customer Android app and technician Android app, with ticketing driven by real SLA timers, GPS and selfie punch-in against an office geofence, installation material usage deducting live from inventory, and an architecture that leaves room for OLT/ONU monitoring later. Recommended stack: Flutter for both Android apps, Node.js REST API with MongoDB, React admin panel, deployed on your VPS. The phase 2 SNMP polling layer sits as a separate service so it never slows the FSM core. Indicative phase quotes: Phase 1 FSM complete - 14 to 16 weeks. Phase 2 OLT/ONU/NMS with SNMP, LOS and auto-ticket on fiber cut - 5 to 6 weeks. Phase 3 GIS network map - 3 weeks. This bid covers Phase 1; 2 and 3 quoted separately once scope is fixed. Relevant experience: we build field-operations and dispatch software - Pickup Ninja with live GPS tracking and job workflows, MediQueue for hospital queueing, and ERP and inventory work for a shipping client. Team of 20. You said you do not want screens that merely display options - agreed. Every workflow ships working end to end or it is not done. Question: for WhatsApp, do you already have a Business API provider, and is the IVR an existing system we integrate with or one we need to specify? - APIE Technologies

@abhilashr53

I can deliver 'FSM & Support System Developer Needed' end to end — clean architecture, tests, and deployment. I'll start with a short plan, share progress daily, and hand over production-ready code. Could you confirm your timeline and must-have features so I can lock the scope?

@OptimumGrpCorp

Hi, I hope you're doing well. I understand you need a complete ISP/Fibernet FSM platform where the web panel, technician app, customer app, and backend work as one practical system—not just screens representing the requested features. The core Phase 1 should cover the real workflows for complaints, installations, attendance, inventory, SLA tracking, incentives, notifications, roles, and reporting, while keeping the architecture ready for OLT/ONU/NMS and GIS in later phases. I will propose a modular architecture with a Node.js REST API, PostgreSQL/MySQL database, React-based admin panel, and native Android or Flutter apps depending on the preferred deployment strategy. I’ll implement secure role-based authentication, GPS/geofence and timestamp validation, photo/selfie capture, job state transitions, customer identification, material deduction, SLA calculations, event-based notifications, reporting, and API documentation. I’ll structure OLT/NMS and GIS as separate integration layers so Phase 2/3 can be added without redesigning the core system. I’ll clearly separate Phase 1, Phase 2, and Phase 3 scope, with functional workflows, testing, VPS deployment, source code, documentation, and post-deployment bug support included in the agreed phase. Best regards, Mikhail

@manishashree12

Hello there, I am a seasoned Full-Stack Developer with extensive experience in building complex web applications and mobile solutions. I have worked on projects involving Admin/Manager panels, Android apps, and API integrations. Your requirement for an ISP/Fibernet Field Service Management & Customer Support System aligns perfectly with my skill set. I would approach this project by developing a robust system with a focus on efficient complaint/ticket management, staff performance tracking, and customer communication. My expertise in React.js, Node.js, MongoDB, and mobile app development makes me well-equipped to handle the technical aspects of this project effectively. Thanks, Manisha

@ricardd5

Hello, The scope matches past work on field service platforms for telecom and service teams, where web admin panels, staff mobile apps, customer portals, ticket workflows, GPS tracking, attendance, inventory, reports, and role-based access were developed as one connected system. A practical approach would be to build a scalable backend API with a secure database layer, a responsive management portal, and Android apps for technicians and customers. Core workflows such as complaint creation, customer lookup, assignment, job progress tracking, installation updates, material usage, GPS/time records, notifications, and reporting would be designed around real operational usage rather than simple screens. Recommended stack can include Laravel/Node.js backend, PostgreSQL/MySQL database, React admin panel, Flutter Android apps, API documentation, Docker deployment, and VPS setup. For Phase 1, the focus would be a fully tested FSM platform with source code, deployment support, documentation, and practical workflows. Phase 2 OLT/ONU/NMS features and Phase 3 GIS mapping can be planned separately with a scalable foundation. Ready to discuss scope, milestones, timeline, and delivery plan. Best, Ricard

@akovalenko414nd6

⭕⭕⭕Hello, there⭕⭕⭕ As a ????? ?????? ????????r infused with the versatility of a ?????? ??p ?nginееr, I am fully equipped to deliver your ISP/Fibernet Field Service Management (FSM) & Customer Support System. My unique asset is my ability to build fast, scalable iOS and Android apps from one maintainable codebase - an efficiency that would save you valuable time and resources. My key accomplishments are centered in building complex systems like yours. For instance, I have successfully constructed similar modules from complaint/ticket management to attendance and shift management for previous clients. Additionally, I have immense experience in working with real-time data streams, such as GPS location capture, selfie verification during punches, and processing tickets automatically based on incoming call numbers matching with customer databases. Working with me would not only guarantee a production-ready solution within the scheduled timeline but also a responsive post-development support system. I have sound proficiency in SLA target implementation, which I see as service-performance measurement, not simply an incentive target. My understanding of how these targets influence the psyche of staff combined with my expertise in developing attendance-related incentives gives me an added edge in handling your project. In essence, with my concentrations in Firebase, PostgreSQL, REST API, GraphQL and Stripe among others as Thanks!

@mikes126

workflows—complaint → assignment → field work → resolution, installation → material usage → completion, and punch-in → verification → attendance—need to work end-to-end from the first release. I’d propose the following architecture: Phase 1 — Complete FSM Platform Admin/Manager web panel with role-based permissions Customer Android app Technician Android app REST API + centralized database Customer/landline identification and history Complaint/ticket lifecycle with assignment and SLA tracking Installation/new-connection workflow GPS + timestamp + selfie/office-radius attendance Technician job workflow with photos and navigation Inventory with automatic material deduction Staff performance, SLA and incentive calculations Shift, leave and attendance management Customer/staff communication

@nabeeli18

Greetings I understand you need a Full-Stack Developer to create a comprehensive ISP/Fibernet FSM and Customer Support System, and we have successfully completed similar projects in the past. Your project requires a robust Admin/Manager Panel, along with Android apps for both customers and technicians, designed to streamline operations, enhance customer experience, and manage performance efficiently. We can implement features like ticket management, real-time GPS tracking, and automated reporting, ensuring a seamless workflow that meets your specific needs. I bring extensive experience in developing complex field service management systems, focusing on user-friendly interfaces and high-performance back-end solutions. I’d love to chat about your project and suggest a follow-up discussion to explore how we can bring your vision to life. Regards, Nabeel Ismail

@henrih23

I fully understand the requirement for a multi-role ISP platform covering field operations, customer support, GPS attendance, job workflows, SLA tracking, inventory, incentives, reporting, and future network monitoring. Your approach of defining the actual business workflows and keeping OLT/ONU/NMS integration as a future phase is a great idea. We can build this using a secure REST API architecture with Android apps, web administration, database management, notifications, and deployment documentation. Would you like us to propose the complete technology stack and architecture for Phase 1 before development begins?