Bilingual Customer Service Agent (Cantonese/English)

@tangramua

Dear ,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in CRM, Customer Service, Time Management, Documentation, Healthcare Sales, Customer Experience, Administrative Support, English Translation, Conflict Resolution and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@andersond73

Hello, I can handle your bilingual healthcare customer support work 40 hrs/week for $10/hour. You need someone who can speak with patients clearly and respectfully in both Cantonese and English, manage appointments, answer plan questions, make outbound follow-ups, and keep records accurate without constant supervision. The role requires native-level Cantonese or Mandarin, strong written/verbal English, full-time 9:00 AM–5:00 PM EST availability, and patient-facing support across calls and email in a healthcare context. One practical point: in healthcare support, the difference is not just language fluency, it is being able to explain scheduling and plan details calmly while documenting every interaction cleanly so nothing gets lost on follow-up. I’m strong in structured admin work, customer communication, and process-driven support, so I can help keep patient interactions professional and organized. Happy to discuss next steps.

@marvellous006

Asynchronous Brainstorm: I've been in customer service roles for the past five years and can say without a doubt that I'm skilled and qualified to handle the responsibilities you've outlined. My days are typically spent swiftly resolving customer inquiries, answering phone calls, scheduling appointments and ensuring members fully understand their health plans. For the last two years, I was with a healthcare company where I educated potential members on their options, enrolled them in plans that perfectly suit their needs and resolved any issues they had. Being bilingual in Cantonese and English has its advantages as it allows me to provide excellent service across those demographics. Understanding the cultural nuances helps provide a comforting healthcare experience which is of vital importance. With my schedule aligned to the United States' eastern time zone, working with you is something very doable for me. In terms of my remote work setup, I have two monitors and a reliable Windows 10 computer - cybersecurity protocols are always followed to maintain complete integrity of your records. Speedy internet access also ensures uninterrupted communication. The industry may have been different in these roles but customer care transcends sectors; compassionately enhancing experiences always remains a priority for me. Thank you for considering my application, I look forward to discussing further how my skills can further your mission!

@jemimahellac4

Hello, I’m very interested in this role because I genuinely enjoy helping people feel heard, supported, and understood—especially in sensitive areas like healthcare. I have over 3 years of experience in customer support, where I’ve handled inquiries, resolved complaints, and guided customers through processes with patience and empathy. I’m confident in managing phone, chat, and email communication while maintaining accuracy and professionalism at all times. I am fluent in English and [Cantonese/Mandarin – edit this if applicable], and I’m comfortable working in a fast-paced environment, scheduling appointments, and maintaining detailed records. I also pay strong attention to detail and can work independently with minimal supervision. What makes me stand out is simple: I listen. I don’t just solve problems—I make customers feel understood and valued. I’m available to work full-time within the required EST hours and have a stable internet connection and a reliable workspace. I’d love the opportunity to contribute to your team and support patients with care and professionalism. Thank you for your time. Best regards, Jemimah