
Open
Posted
•
Ends in 4 days
Paid on delivery
Our users have now moved to Windows 11 and I need an experienced hand to keep them productive. Day-to-day you will troubleshoot any workstation issue—slow logons, driver conflicts, blue screens—and close it out with clear, concise documentation. Alongside the endpoint work, I rely on an on-premises Microsoft Exchange environment. You will diagnose mail-flow problems, adjust mailbox quotas, manage backups, and apply cumulative updates without disrupting service. Because our deskside tickets often bleed into hardware faults and occasional wiring or switch-port hiccups, you must also be comfortable swapping parts, tracing cables, and restoring connectivity when a PC, printer, or access point drops off the network. Deliverables (all ticket-driven): • Resolved Windows 11 incidents with root-cause notes • Fully functional Exchange mailboxes and transport queues • Restored hardware or network functionality where required • Brief hand-over report summarising fixes and any follow-up actions Acceptance criteria: every issue assigned is closed with user sign-off, and no re-opening within seven days of resolution. If this matches your expertise, I will add you to our ticket system and start assigning the first batch right away.
Project ID: 40683857
18 proposals
Open for bidding
Remote project
Active 9 hours ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
18 freelancers are bidding on average ₹20,694 INR for this job

As an accomplished Network and System engineer, I not only possess the necessary technical skillset for your Windows 11 and Exchange Support project, but I also bring in vast expertise in attending to both small-scale and enterprise-sized companies' IT needs. I've spent over a decade managing and enhancing network infrastructure to boost efficiency for my clients. My familiarity with vendors such as Microsoft, Cisco, Fortinet to name a few, guarantees that my solutions are grounded on best practices—a quality that’s crucial in an ever-evolving tech landscape like yours. Lastly, my competence in Network Adminstration combined with my Windows server skills makes me well-suited when it comes to dealing with the hardware side of things that may occasionally arise from your deskside tickets—hardware faults and connectivity hiccups. Whether it's restoring connectivity between a device and the network or conducting hardware swaps for PCs, printers, or access points, you can rely on me to get the job done effectively while ensuring minimal disruption to your operations. With me on board, you'll have a seasoned professional who deeply values providing results in a user-centric manner. Let's make sure your transition to Windows 11 and maintenance of your Exchange environment remain seamless!
₹25,000 INR in 7 days
7.3
7.3

Hello, I’m a Technical Support and Network Engineer with 17+ years of hands-on experience troubleshooting and resolving IT issues across Windows environments, workstations, hardware, networking, and business-critical systems. What I bring to this role is strong problem-solving ability—not just applying quick fixes, but identifying the root cause, resolving the issue properly, and documenting the solution clearly so the same problem does not come back. I’m experienced in handling Windows 10/11 incidents including slow performance, login issues, driver conflicts, BSODs, application problems, system errors, connectivity issues, printers/scanners, and hardware failures. I’m also comfortable troubleshooting network connectivity, switch ports, cabling, access points, and endpoint network issues. I understand the importance of ticket-driven support: every ticket should end with a confirmed resolution, clear root-cause notes, proper documentation, and user satisfaction. I’m also comfortable working with Microsoft environments and can troubleshoot issues involving Exchange, email flow, mailboxes, backups, and related infrastructure. My approach is simple: Investigate → Identify the root cause → Fix → Test → Document → Confirm with the user. If you are looking for someone who can take ownership of technical issues and stay with them until they are fully resolved, I’d be glad to support your team and start handling tickets immediately. Best regards, Mohamed
₹37,500 INR in 7 days
4.7
4.7

I specialize in Windows 11 endpoint support, on-premises Microsoft Exchange administration, and hands-on IT infrastructure troubleshooting. I understand the importance of rapid first-contact resolution, zero email disruption, clear documentation, and ensuring tickets stay resolved without re-opening. How I Will Handle Your Day-to-Day Operations: * Windows 11 Support: Rapid triage of slow logon profiles, corrupt user shells, driver/display anomalies, memory leaks, and BSOD crash dump inspection via WinDbg and Event Viewer. Every resolved incident includes clear, reproducible root-cause analysis and end-user verification. * Exchange Administration: Maintain Exchange Server mail flow across 2016/2019 environments. I clear transport queues, resolve NDRs, rebalance mailbox databases, configure quotas, manage VSS-aware backups, and stage Cumulative Updates and Security Updates with proper pre-checks to avoid downtime. * Hardware & Network Recovery: Diagnose physical component failures, trace and re-terminate patch cables, test switch ports and VLAN tagging, and isolate connectivity drops for PCs, IP printers, and APs. * Handover & SLA: Deliver concise ticket summaries outlining root cause, remediation steps, and preventive notes, strictly meeting your 7-day no re-opening acceptance criteria. I am ready to join your ticketing system and take on the first batch immediately. Which ticketing tool and Exchange version are you using?
₹24,000 INR in 7 days
3.5
3.5

Dear Client, I have 5 years of experience in IT support, Windows troubleshooting, hardware, networking, and Microsoft Exchange administration. I can handle Windows 11 workstation issues, driver conflicts, blue screens, slow logons, Exchange mail-flow and mailbox management, backups, updates, and hardware/network faults with clear root-cause documentation. I focus on resolving tickets properly and ensuring issues do not re-open. I’m ready to start with your first batch of tickets.
₹12,500 INR in 1 day
0.0
0.0

⚠️ IF YOU’RE NOT HAPPY, YOU DON’T PAY. ⚠️ I have extensive experience supporting users in Windows environments and managing Microsoft Exchange systems. I’ve successfully resolved similar issues, ensuring users remain productive and systems run smoothly. I can help troubleshoot workstation problems like slow logons and blue screens while providing clear documentation. Additionally, I’m skilled in diagnosing mail-flow issues and managing backups in Exchange, ensuring seamless service for your users. I understand the importance of resolving hardware issues quickly and am comfortable with hands-on tasks like swapping parts and restoring connectivity. If you'd like to see examples of my relevant work, feel free to message me. Regards, Daniel
₹18,750 INR in 7 days
0.0
0.0

The workstation issues you list - slow logons, driver conflicts, blue screens - usually trace to fewer root causes than they appear, and I fix the cause rather than resetting the same ticket weekly. Slow Windows 11 logons are typically roaming profiles or a GPO processing synchronously; recurring Outlook problems are usually cached-mode or OST corruption rather than a mailbox fault. For each incident you'd get a plain-English root cause, the steps taken, and a prevention note. I cover Windows 10/11, Active Directory, Group Policy, and Exchange - mailbox access, Outlook profiles, mail flow. Where I add more: if mail from your domain lands in customers' spam, that's SPF, DKIM and DMARC, my specialty. Two questions: how many users, and is Exchange on-premises or Exchange Online? Morocco, GMT+1; can confirm hours overlap before we start.
₹15,000 INR in 2 days
0.0
0.0

Hello, I am an IT Support Technician with more than 5 years of experience in Helpdesk N1/N2, Windows administration, Microsoft 365, Active Directory and Exchange environments. I regularly troubleshoot user issues, Outlook and Exchange incidents, workstation problems, login issues, network connectivity and hardware-related incidents. My experience includes: • Windows 10/11 support • Microsoft Exchange and Outlook troubleshooting • Active Directory administration • Network troubleshooting • Remote user support • Documentation and incident reporting I am available immediately and can provide clear communication, quick resolution and detailed follow-up for every assigned ticket. I look forward to working with you. Best regards, Zouhair Ezzaki
₹25,000 INR in 7 days
0.0
0.0

Hi, I’m a CCNA & CCNP certified IT/Network Support Engineer with around 3 years of experience in end-user support, Windows troubleshooting, Active Directory, network administration, hardware/software troubleshooting, and ticket-based technical support. I have experience troubleshooting Windows workstation issues, user accounts, software and driver problems, printers, network connectivity, Wi-Fi, switch-related issues, and other end-user incidents. I am also comfortable documenting root causes, resolutions, and escalation details clearly within ticketing systems. My networking background allows me to troubleshoot beyond the endpoint, including TCP/IP, DNS, DHCP, VLANs, switches, wireless connectivity, and general LAN/WAN issues. I can also assist with Microsoft server and messaging environments, following established change and backup procedures for production systems. I follow a structured troubleshooting approach: identify the root cause, implement and validate the fix, confirm functionality with the user, and document the resolution to reduce repeat incidents. I’m available to discuss your environment and support model and can start with the initial ticket batch. Regards, Haris Rehman CCNA | CCNP Network & IT Support Engineer
₹25,000 INR in 7 days
0.0
0.0

Hello, I can help you troubleshoot and resolve Windows-related issues, including slow performance, driver conflicts, system errors, and blue screen problems. I have experience with Windows optimization, diagnosing software issues, improving system performance, and providing remote technical support. My approach is to first identify the root cause of the problem and then apply a reliable solution with clear documentation. I can help users get their systems running smoothly while keeping communication clear throughout the process. I would be happy to discuss your current support needs and help resolve your Windows incidents efficiently. Thank you.
₹20,000 INR in 6 days
0.0
0.0

Hi, As an Enterprise Microsoft Cloud Engineer & Consultant with 9+ years of IT experience, including 5+ years specializing in Microsoft Azure and Microsoft 365, I have the hands-on background to support your Windows 11 and on-premises Exchange environment. I work with Windows 11, Active Directory, Microsoft Exchange, Windows Server, Entra ID, Intune and PowerShell, along with networking and endpoint troubleshooting. I can handle workstation issues such as slow logons, driver conflicts and BSODs, as well as Exchange mail-flow problems, transport queues, mailbox quotas, backups and cumulative updates. I’m also comfortable troubleshooting the infrastructure around the endpoint — including hardware issues, cabling, switch ports, printers and connectivity problems. I’ll work ticket-by-ticket, identify the root cause, resolve the issue, document the fix clearly and provide concise handover notes where follow-up is required. I can start quickly and work through the assigned tickets within the requested timeframe. Thanks!
₹20,000 INR in 10 days
0.0
0.0

Hi, My name is Param Ramanan form Rockfort Global based out of Adelaide. We can provide an experienced IT support team to keep your Windows 11 users productive and resolve issues quickly from root cause to closure. My team is skilled in Windows troubleshooting, driver conflicts, blue screens, slow logons, hardware replacement, printers, network connectivity, cabling, and switch-port troubleshooting. We also have hands-on experience supporting on-premises Microsoft Exchange, including mail-flow issues, transport queues, mailbox management, backups, and cumulative updates with minimal disruption. Every ticket will be handled with clear documentation, root-cause notes, user validation, and follow-up actions. We focus on first-time resolution, proactive troubleshooting, and stable fixes that prevent repeat incidents within your seven-day acceptance window. Please google the name of our company or my name for more information. I request you to please connect with on the freelancer chat so we can discuss your needs further. Kind Regards Param Ramanan
₹25,000 INR in 4 days
0.0
0.0

Hi, Windows 11 workstation support and mixed hardware/network tickets are exactly what I've handled for 7 years — driver conflicts, BSODs, logon slowness, plus swapping parts, tracing cables, and restoring switch/AP connectivity when a device drops off the network. I close every ticket with a short root-cause note so nothing gets reopened. The networking piece is actually my strongest area — Mikrotik routing/switching, VLANs, and physical troubleshooting are daily work for me, so that part of your scope won't be a bottleneck. On Exchange: I want to be upfront that my experience is general server/mail administration rather than deep Exchange-specific work (transport queues, CU patching). I pick up environments fast and would rather say this directly than oversell it — happy to start with a small ticket batch so you can evaluate my work before scaling up.
₹15,000 INR in 9 days
0.0
0.0

Hi, I have 13+ years of experience in IT Infrastructure and technical support, including Windows desktop/server support, Microsoft Exchange, Active Directory, networking, hardware and user troubleshooting. Your requirement matches my experience well. I can handle Windows 11 issues such as slow logon, driver problems, BSODs and application issues, along with on-premises Exchange troubleshooting including mail flow, transport queues, mailbox quotas, backups and update-related work. I also have hands-on experience troubleshooting hardware and network issues, including PCs, printers, cabling, switch ports and connectivity problems. For each ticket, I will troubleshoot the root cause, resolve the issue, test it with the user and document what was done and any follow-up required. I’m comfortable working remotely with ticketing systems and supporting users directly. I can start immediately and take up the first batch of tickets. Regards, Arif
₹18,000 INR in 7 days
0.0
0.0

I am a Versatile and results-driven Service Desk Lead and IT Support Engineer with over 10 years of experience in system administration, network operations, remote monitoring, and POS management. Proven track record of managing end-to-end user onboarding/ offboarding, identity/security protocols (MFA/2FA), and network firewalls while leading support for US-based enterprise clients and cross-functional international teams. Strong background in ITSM frameworks, vendor relations, and infrastructure project management
₹20,000 INR in 7 days
0.0
0.0

Hi, I have 15+ years IT infrastructure experience and can start on your tickets right away. - Windows 11: fix logon, driver, and BSOD issues with clear root-cause notes - Exchange: mail-flow issues, mailbox quotas, backups, cumulative updates - Hardware/network: cabling, switch-ports, AD/DNS/DHCP, restoring connectivity I document every fix to prevent re-opens within your 7-day window. Ready to join your ticket system now.
₹12,999 INR in 7 days
0.0
0.0

Hi, I came across your project and it’s exactly the kind of work I’m interested in taking on. I can help you maintain productivity for your Windows 11 users while ensuring the smooth operation of your Microsoft Exchange environment. With extensive experience troubleshooting workstation issues, I focus on delivering clear, concise documentation for every resolved incident. I am also comfortable handling hardware faults, managing backups, and restoring connectivity when needed. My approach ensures that all tickets are addressed thoroughly, meeting your acceptance criteria for resolution and user sign-off. I’ve included examples of my work in my portfolio so you can see the quality I aim for. I’d be happy to discuss your project and ideas with you. Feel free to message me and we can take it from there. Regards, Lenard007
₹18,750 INR in 7 days
0.0
0.0

Pimpri-Chinchwad, India
Member since Oct 8, 2024
₹12500-37500 INR
₹750-1250 INR / hour
$10-15 USD
$35-40 USD
₹12500-37500 INR
£20-250 GBP
₹12500-37500 INR
₹12500-37500 INR
₹12500-37500 INR
$10-25 USD
₹600-1500 INR
$250-750 USD
$30-250 USD
$15-18 USD
$30-250 USD
$5000-10000 USD
$30-250 USD
$20-60 USD
$30-250 USD
$3000-5000 USD
₹12500-37500 INR
₹750-1250 INR / hour