Need to be able to live transfer call with originating caller id.
Part 1. Agent will call Customer, and tell customer we can help with service and will transfer to Specialist.
Part 2. Agent dials specialist while customer still on line. Specialist answers, we make introductions between customer and specialist, and disconnect from call. Allowing Customer and Specialist to continue conversation.
Part 3. Very Important: When Agent is dialing specialist, Caller ID must show Customer Caller ID.
Part 4. Very Important: Must be able to have access to entire call recording, from initial call from Agent to Customer, Agent to Specialist, then Specialist and Customer full conversation even after Agent hangs up.
7 freelanceria on tarjonnut keskimäärin 318 $ tähän työhön
hi i can do it, but no way 100% garant cid for 3 will be delivered. you need sip contract with ability of cid change, but sometimes it just not work(depend of country) no issues with record
Hi, I can get this done. We can use either queue module or conference module to develop this feature. I am available for any discussion if needed, please let me know. Thanks & Regards, Satinder