Twilio Jobs

Actualmente mi CRM genera y envía por correo electrónico las facturas mensuales y avisos relacionados, pero muchos clientes nunca abren ese correo. Quiero automatizar el mismo flujo por SMS y WhatsApp usando la pasarela de mensajería de Twilio para evitar el envío manual de PDFs y recordatorios. Necesito: • Conectar mi CRM con la API de Twilio (SMS y WhatsApp). • Configurar cuatro plantillas de mensaje: – Facturas vencidas. – Confirmación de pago recibido. – Suspensión de servicios. – Factura creada / “Su factura de este mes ya está disponible”. • Tomar automáticamente el número móvil guardado en el CRM y elegir el canal (SMS o WhatsApp) según...

We are building a simple but reliable automation system designed for driving instructors. Driving instructors often miss calls while they are teaching lessons. When a potential student calls and the instructor cannot answer, that enquiry is usually lost. The goal of this project is to automatically recover those missed enquiries. The system should automatically respond when a call is missed, send a message to the caller, and notify the instructor if the caller is interested in booking lessons. This is not a prototype or experiment. We need a stable working system that runs automatically and reliably. Main Goal The main objective is to make sure driving instructors never lose potential pupils when they miss a phone call during a lesson. When someone calls and the call is not answered, ...

Hi, I'm looking for an experienced developer to build a simple WhatsApp CRM system (MVP) targeted at small businesses in Saudi Arabia (restaurants, clinics, shops, service providers). What I need: Connect to the official WhatsApp Business API (Meta Cloud API or Twilio) A web dashboard (Arabic RTL interface) where I can: See all incoming WhatsApp messages in one inbox Reply to customers directly from the dashboard Save and manage customer contacts with tags/labels Send bulk messages to groups of customers Set up simple auto-replies (welcome message, out-of-hours, etc.) View basic reports (messages sent, read rates) Tech stack (flexible): Backend: Node.js or Python Frontend: React.js Database: PostgreSQL or MongoDB Hosting: DigitalOcean or AWS Deliverables I expect: Full working...

Quiero llevar la atención de mi taller de reparación de lavadoras y la venta de repuestos a un nuevo nivel con un chatbot de WhatsApp totalmente automatizado. Hoy todo entra por WhatsApp y luego termino anotando las visitas en Google Calendar; necesito que ese flujo sea automático y ordenado. Las primeras respuestas que el bot debe cubrir son: • Preguntas frecuentes sobre fallas comunes, costos aproximados y zonas de cobertura. • Agendamiento de servicios, creando la cita directamente en mi calendario sin pasos manuales. • Información de productos, para que el cliente conozca repuestos disponibles y precios. Solo trabajaremos en un idioma por ahora, pero quiero una estructura que me permita escalar a más lenguas en el futuro sin...

Freelance CRM & WhatsApp Automation Developer for Clinics Project Description: Hello! I’m looking for an experienced freelancer to build a CRM + automation system for clinics. Our system recovers lost clients, warms up new leads, and allows easy lead status management and KPI tracking. Key Tasks: CRM / Dashboard Lead statuses: New / Hot / Closed / Lost Track old messages → tag “Follow-up needed” KPI metrics: % of returned clients, hot leads, revenue recovered Import old WhatsApp messages (1–3 months back) Filter business-related messages only, ignore personal chats Detect lead status based on message content and date Automated Follow-up Time triggers: 2–14 days after last message Personalized messages for each client Track replies &r...

Project Title Hourly Technical Support for a Production Automation System (Python + Linux + Playwright) Description I am looking for a freelancer with experience in Python, Linux, Playwright, and production automation support to provide hourly technical support for a system that is already running on a VPS. The goal is not to build the system from scratch, but to find someone who can handle incidents, diagnose issues, make minor adjustments, and provide maintenance when needed. Current Stack / Environment Linux VPS Python Playwright Telegram Twilio Automated process running on the server Monitoring and alerts Support Scope Support applies when the system stops working or does not operate as expected. 1) Technical Diagnosis Review server logs Verify that the automated process ...

I need an IVR built and configured so callers reach the right help fast. Its sole purpose is customer support, and it must offer three options in every relevant branch: an automated response for common questions, the ability to transfer to a live agent, and—when queues are long—a call-back request feature. You’ll design the call flow, record or synthesize the prompts, connect it to our existing SIP/VoIP trunk, and make sure the routing to our support team works flawlessly. I’m open on the exact number of menu levels; clarity and speed for the caller are what matter most, so feel free to recommend the simplest structure that still covers our FAQs and escalation paths. Final hand-off should include: • Diagram of the call flow with all customer touch-points &b...

I want a small-footprint AI integration that watches every new email that lands in my inbox and each incoming WhatsApp message, immediately scans the content for two kinds of keywords—my product names/services and a few predefined phrases or topics—and then pushes a concise summary back to me on both channels. The flow I imagine is straightforward: • Trigger: new email or WhatsApp message • Action: keyword detection + short, plain-language summary (no auto-reply needed at this stage) • Delivery: the summary is sent to my email and appears in my WhatsApp chat so I never miss an important lead or topic. Key points you should know • Flexibility to expand or edit the keyword list without touching core code. • Accuracy matters more than speed; a 30-60 ...

OVERVIEW Both projects use ElevenLabs (Twilio-backed) to automate outbound calls from Salesforce. They share the same org and Phone_Number__c custom object but have independent codebases and agents. Project A (elevenlabs-salesforce): An LWC on the Contact record lets users trigger a live AI call or drop a personalized cloned-voice voicemail. Project B (elevenlabs-verify): An LWC lets users bulk-verify Contact phone numbers. An AI agent calls them, determines the status, and updates Salesforce via webhook. CURRENT STATUS Project A: Live calls work and log as Tasks. However, the core voicemail drop feature is broken (selecting a VM script incorrectly routes to the live agent). Project B: The end-to-end verification loop (LWC, Apex, Webhook, ElevenLabs Agent) is fully functional for both se...

I need an end-to-end solution that lets inspectors interact with an AI assistant over both voice calls and WhatsApp text. While they are on-site the assistant should prompt them, capture their spoken or typed notes, and request photos where relevant. All of that input—images plus text notes—must be automatically organised by product and compiled into a clean, branded PDF report that can be emailed or downloaded the moment the inspection is finished. Key expectations • The AI handles both channels seamlessly: a quick call for walk-through narration or a WhatsApp chat for typed updates and photo uploads. • Image and note metadata are tagged to the appropriate product so the final document is easy to review. • The PDF is generated in a professional layout w...

I need a streamlined website whose sole function is to host and manage a voice-based AI call-center. The site will act as the control panel and public-facing entry point for customers who dial in, while giving me an admin area to configure and monitor activity. Core requirements • Automated responses: callers must hear natural-sounding, AI-generated answers that pull from a knowledge base I can update myself. • Live call routing: when the AI decides human help is needed, it should hand the caller off to a live agent instantly and log the transfer. • Voice channel only: chat or email may be added later, but right now the system must excel at telephone interactions. Technical expectations – Cloud telephony integration (Twilio, Plivo, or similar) for SIP/VoIP ha...

The goal is to build a WhatsApp bot that delivers automated responses focused on invoicing. When a user sends a specific keyword or command, the bot should connect to my invoicing API, generate a new invoice, verify the user’s account / order details, and immediately send the finished document back through the same chat. After delivery, it must keep listening so the user can ask for status updates; the bot will query the API and reply with the current state of that invoice. I will supply full API documentation, authentication keys, and message templates for greetings and confirmations. Preferred tech stacks are Node.js or Python together with the official WhatsApp Business Cloud API or Twilio’s Conversations API, but I’m open to alternatives if you have production-ready ...

Technical Business Analyst — Architecture Control & MarTech Automation (B2B SaaS, ongoing) We are an international B2B procurement SaaS platform (RFx / supplier management), active in the US, Brazil, Indonesia, and India. We are building a multi-channel communication platform on top of Twilio and OpenAI GPT-4o across three phases: • Phase 0 (in progress): transactional email via Twilio SendGrid • Phase 1: multi-channel notifications via Twilio Messages API (WhatsApp, SMS, Email) • Phase 2: AI-powered dialogs via Twilio Conversational Relay + GPT-4o (US pilot) Development is distributed across multiple independent contractors and teams. Each team operates within its own scope and does not have visibility into the full system. The analyst’s role is to ensure ...