Helpdesk is an essential service that offers support to customers or clients with technological or IT problems. It helps to troubleshoot technical issues or answer queries that customers may have regarding their products and services. A Helpdesk Assistant is a specialized customer service agent who assists customers in resolving issues related to IT systems, products, and services, either online or via telephone. Trained to interact with customers in a professional and helpful manner, they use their technical and communication skills to answer questions, diagnose systems and computer problems, apply software updates and patches, configure systems, and provide instructional advice.
Here's some projects that our expert Helpdesk Assistant made real:
- Offering technical assistance for improving customer workflow
- Assisting clients with troubleshooting software and hardware issues
- Reinstalling, configuring, and updating device drivers
- Setting up processes for customer inquiries and queries
- Providing support for computer system operating systems
- Creating email accounts for clients and helping them with their email accounts
- Offering customer service assistance for customer inquiries and queries.
At Freelancer.com you can find highly skilled Helpdesk Assistants dedicated to delivering exceptional customer service with the latest technologies. Whether it be remotely or through face-to-face encounters, employers can be assured of quality results when they hire a Helpdesk Assistant through Freelancer.com. So if you are looking for professional help to answer questions, offer customer support and assist with any technical issue; consider posting your project on Freelancer.com today!Asiakkaamme antoivat 18,222 arvostelussa keskimääräisen arvosanan Helpdesk Assistants 4.84 / 5 tähteä.
Palkkaa Helpdesk Assistants
Soporte presencial de microinformática, para cubrír vacaciones de empleados.
Are you an experienced senior automation consultant in Zoho Desk? I'm looking to recruit someone for a weekly hour of consulting to help me manage and update the advanced routing automation requirements for my organization’s service desk. I already have existing ticket routing rules in place and I need the expert to review and help customize them further in order to improve efficiency and streamline operations. The new setup should include multiple conditions and the consultation will also -potentially- require integration of API tools to ensure optimal custom routing. Please ONLY apply if you have VERIFIBLE EXPIRENCE in this line of work. We already have a basic and intermediate level but looking for someone to help us reach an advanced level. Thank you for your time and I lo...