Asiakaspalveluchatbot Jobs

Saya ingin membangun chatbot berbasis AI yang terhubung langsung ke WhatsApp Business API. Fokusnya dua hal sekaligus: memproses pesanan produk dan melayani pertanyaan pelanggan secara real-time. Kebutuhan utama • Chatbot harus bisa memandu pelanggan memilih produk, mencatat nama & alamat, kuantitas, serta detail pembayaran—semua dalam satu alur percakapan. • Untuk customer service, bot perlu menjawab FAQ seputar ketersediaan barang, status pengiriman, pengembalian, dan pertanyaan umum lainnya. • Setiap pesanan yang masuk harus otomatis diteruskan ke dashboard admin atau email agar tim saya bisa memprosesnya tanpa jeda. Fitur yang saya harapkan 1. Integrasi penuh dengan WhatsApp Business API (atau penyedia gateway setara seperti Twilio). 2. Natur...

I’m looking for a reliable partner to handle our daily customer-service inbox. On a typical day you’ll receive between 10 and 20 messages that range from order status checks to simple product questions. The goal is to provide clear, friendly answers that keep response times low and satisfaction high. Because our audience is international, I need replies crafted in more than one language. Please tell me which languages you write fluently and how you ensure tone consistency across them. Experience with shared mailboxes (e.g., Zendesk, Gorgias or Freshdesk) is helpful, but if you prefer another platform let me know—what matters is that all conversations stay organized and searchable. Deliverables • Same-day responses to every email that lands between Monday and Frid...