Helpdesk työt

We are using a Redmine with RedmineUP CRM and Helpdesk plugin. We are looking for enhancing redmine with new permission that can be used to Hide contacts email and contact link on issues and issues public link. This permission can be assigned to certain roles so users with that role won't be able to see contacts contact details but just name. I am looking for a Redmine Plugin that can hide sensitive fields in the system. The specific sensitive field that needs to be hidden is the Contact Information. Requirements: - The hiding of the sensitive field should be done through a permission that can be assigned to a role per project. - Users should have no access to the sensitive field. Ideal Skills and Experience: - Experience in developing Redmine Plugins. - Knowledge of Redmin...

...to helping businesses of all sizes deliver exceptional customer experiences. With a team of highly-trained professionals and cutting-edge technology, we ensure your customers receive the support they deserve while optimizing your processes for efficiency and cost-effectiveness. ? Service Highlights: Inbound and Outbound Call Services Order Processing Appointment Scheduling Technical Support Helpdesk Services Market Research and Surveys Live Chat Support Email Support Social Media Engagement Customizable Solutions Virtual Assistants ? Why Choose us? Experienced Team: Our skilled and friendly agents are trained to handle diverse customer inquiries with care and professionalism. State-of-the-Art Technology: We leverage the latest call center software and tools to ensure seamless ...

Fulltime Job - IT HelpDesk 8am - 5pm Eastern Standard Time Must be able to answer phone calls in English and be understood. - The description explains the time of work which is eastern time 8am to 5pm Monday through Friday. - Clear English is a requirement as you will be working with clients over the phone - Estimated 8 hours daily rates are anywhere from 25$ to 100$ per day which will be billed through Freelancer I am looking for a mid-level IT Helpdesk professional to join our team for a full-time position. The ideal candidate will be responsible for providing remote support to our clients during business hours (8am-5pm EST) and will have experience with software issues. Responsibilities: - Provide remote IT support to clients during business hours - Troubleshoot sof...

QuickFMS is facility management cloud-based product, we have multiple modules to help admin and employee of any kind of organizations and any type of verticals, like BFSI, Retail, IT, Infrastructure etc..you can visit our website to know more about the product. Technically, Microsoft Dot Net and SQL based software build by our own team, we would like to integrate AI in multiple modules like Helpdesk, which helps employee to log the ticket and track to closure with SLA’s, Checklist to track any kind of operations, performance, health of the branches, assets, Advance seat booking and hotdesking modules etc. So how do we integrate, which all possible options we have, have you already implemented any where if yes, please share some insights on it, samples, videos etc.

I am looking for a freelancer who can assist with customizing existing modules in my Odoo system. Tasks to do: 1- Odoo remove powered by Odoo in helpdesk emails. 2- Send automatic email with receipt, once payment is registered 3- you have to document these changes, for our future use. We can not give access to our live Odoo account, you have to prepare code, and connect via zoom to implement. If you cant do so, please do not bid. Start bid with word odoo, or will not read your offer, thanks.

...Users: 1. Management Software: - Language: Java or Python for backend logic - Advanced analytics and reporting features - Multi-level user roles and permissions After-Sale Services: 1. Customer Relationship Management (CRM): - Third-party CRM integration or custom-built - Automated email/SMS for follow-ups - Customer feedback and review management 2. Installer Support: - Helpdesk or ticketing system - Live chat support - FAQ and knowledge base version for developers who would be working in tandem with white-label products: For Installers: 1. Marketplace Development: - Integrate white-label marketplace platform API - Customize UI elements to match brand identity 2. Charger Management System: - Int...

Make a wordpress IT helpdesk website with multiply pages + logo

I am looking for a freelancer to help me configure a helpdesk on the Odoo platform. Specific features required: - Ticketing system Layout preferences: - I need assistance in deciding on a specific layout for the helpdesk interface. Additional Odoo modules: - No, only the helpdesk module needs to be configured. Ideal skills and experience for the job: - Familiarity with the Odoo platform and its helpdesk module - Experience in configuring ticketing systems - Ability to provide guidance and suggestions for the helpdesk interface layout.

We are using a Redmine with RedmineUP CRM and Helpdesk plugin. We are looking for enhancing redmine with new permission that can be used to Hide contacts email and contact link on issues and issues public link. This permission can be assigned to certain roles so users with that role won't be able to see contacts contact details but just name. I am looking for a Redmine Plugin that can hide sensitive fields in the system. The specific sensitive field that needs to be hidden is the Contact Information. Requirements: - The hiding of the sensitive field should be done through a permission that can be assigned to a role per project. - Users should have no access to the sensitive field. Ideal Skills and Experience: - Experience in developing Redmine Plugins. - Knowledge of Redmin...

Fulltime Job - IT HelpDesk 8am - 5pm Eastern Standard Time Must be able to answer phone calls in English and be understood. - The description explains the time of work which is eastern time 8am to 5pm Monday through Friday. - Clear English is a requirement as you will be working with clients over the phone - Estimated 8 hours daily rates are anywhere from 25$ to 100$ per day which will be billed through Freelancer I am looking for a mid-level IT Helpdesk professional to join our team for a full-time position. The ideal candidate will be responsible for providing remote support to our clients during business hours (8am-5pm EST) and will have experience with software issues. Responsibilities: - Provide remote IT support to clients during business hours - Troubleshoot sof...

We seek an experienced Odoo freelancer to implement a comprehensive Asset Custody and Control solution, optimizing our organization's asset tracking and management. The project entails seamless integration with our inventory module to provide users with a clear view of asset information directly within the Odoo Helpdesk Ticket Interface, facilitating quick and efficient monitoring. Additionally, there is a crucial need to create a tabbed interface (tab view) within each customer's ticket. This tabbed interface will display information about various assets associated with that specific customer. This feature will prove invaluable in situations where the support team requires swift access to asset details related to a particular customer's issue or request. Objectives:...

Project Description: I am looking for a freelancer to help me with the installation of Kayako Fusion Helpdesk on a Linux platform. Skills and Experience: - Experience in installing Kayako Fusion Helpdesk on a Linux platform - Proficiency in Linux server administration - Familiarity with web hosting providers - Ability to troubleshoot and resolve any potential issues during the installation process

I am looking for an experienced IT professional to provide Microsoft Power Automate helpdesk services. The primary tasks I require assistance with are troubleshooting software issues, setting up new user accounts, and resolving network connectivity problems. I prefer remote desktop as the method of communication for IT support, and require a timely turnaround of within 2-3 days. The successful candidate will possess excellent troubleshooting skills and experience in Microsoft Power Automate, as well as have a proven track record of providing quality IT support services.

I am looking for a web-based IT ticketing system that can support a low volume of tickets ranging from 1-100 tickets per day. Essentially, I need a Helpdesk Ticketing System that can manage incidents and changes in an efficient manner. While any platform is welcome, I would prefer a web-based platform.

Hello, We are in need of a crm. It should contain the following features: - Lead Management - Customer Management - Sales Management - User Management - Helpdesk

Project Title: Secret Sauce of Successful Call Centre Businesses - Image Creation Description: I am looking for a talented designer who can find or create an image that best matches the text "secret sauce of successful call centre businesses". The image CAN be abstract in style, and there are no specific elements or themes that I require. I am open to the designer's interpretation...illustration, as long as it matches the text. The image for a blog post and this the context of the blog Discover the secret sauce that's propelling successful BPOs to new heights in our latest blog post! Learn how some BPOs are gaining an unfair advantage over their competition by using modern technologies that are not just improving efficiency but revolutionizing the entire call cente...

Hi Javier , I have been in touch with the freelancer helpdesk and they suggested creating a new project with a fixed price. Hope this works for you.

I need a mobile APP to make appointments and calls from our IT support team to sectors of my company. some necessary functions: - Service notification -Specification of the problem -Scheduling the service -Confirmation of service completion - open call time

Guten Tag, I am looking for Helpdesk professional who can help me with basic IT troubleshooting in German language, for example Internet Issues, hardware issues like mouse, keyboard etc. I am looking C1 certified professional especially from German speaking countries who is having L2 Helpdesk knowledge including Active Directory. I am looking for someone who charges less & i need daily. Vielen Dank!

Guten Tag, I am looking for Helpdesk professional who can help me with basic IT troubleshooting in German language, for example Internet Issues, hardware issues like mouse, keyboard etc. I am looking C1 certified professional especially from German speaking countries who is having L2 Helpdesk knowledge including Active Directory. I am looking for someone who charges less & i need daily. Vielen Dank!

It's an application to register with a system that works at our place, and I need someone who knows about...hour because I need it tomorrow. I tried myself unfortunately I'm blocked, I can't progress you must have knowledge of power apps sharepoint. it's a simple format, which everyone wishing to have an account will fill out. once the format has been completed, a confirmation message will be sent with the data entered in the format to the person who has completed the format and also a message to note Helpdesk. For someone with experience maybe it's the autofill that could be difficult If you are interested let me know the project has been translated into English, if the project has been awarded to you, I will send you the German version, you just need to...

Guten Tag, Ich suche nach Deutschlehrer. I am looking for Helpdesk professional who can help me with basic IT troubleshooting in German language, for example Internet Issues, hardware issues like mouse, keyboard etc. I am looking C1 certified professional especially from German speaking countries who is having L2 Helpdesk knowledge. I am looking for someone who charges less. & i need daily. Vielen Dank!

Ticketing System (IT Helpdesk) Looking for an email based ticketing system with the following features: - Automated ticket routing - Better visibility of workflow - Categorise tickets with priority - Compare ticket solving efficiencies of employees as an admin. Ideal skills and experience: - Experience in developing and implementing ticketing systems - Proficiency in designing user-friendly interfaces - Knowledge of automated ticket routing algorithms - Ability to provide better visibility of workflow - Familiarity with managing multiple customer centers

Hi Muhammad K.,I will like to migrate the following: Contacts, Helpdesk, Expenses and purchase request from my odoo 12 to odoo 16

...such as message delivery rates, response times, and engagement rates. • Usage Statistics: Implement tracking and reporting of API usage, message volumes, and trends. • Custom Reports: Develop a flexible reporting module to generate customized reports based on user-defined parameters. 6. Integrations: • API Integrations: Enable seamless integration with third-party systems such as CRM platforms, helpdesk software, or analytics tools. • Webhooks: Implement functionality to configure and manage webhooks for real-time notifications and data synchronization. • Plugin System: Develop a modular architecture that allows for additional functionality through custom or third-party plugins. 7. Settings and Preferences: • Language and Localization: Allow users to...

...documentation on all Technologies in the industry. Skills and Expertise: - Ability to write documentation about technology platforms that a sales team can use for upselling services - Strong knowledge and experience in network equipment/configuration management, security, VOIP - Knowledge in Cloud Platforms: Azure, AWS - Experience with CRM platforms - Understanding of Internet Service Providers - Helpdesk Support Experience - Familiarity with database management and software development is a plus Certification and Degree: - No specific certification or degree requirement Project Complexity: - Intermediate level of complexity Ideal Candidate: - Proven experience in network security - Strong problem-solving and analytical skills - Ability to work independently and meet projec...

I am seeking a IT Helpdesk Support professional or team to provide technical assistance to our clients via phone, email, and chat at a very reasonable rate. I currently have a very small MSP technology company with about 15 calls a week that need remote support. I have talked with many white label companies offering this service but just doesn’t fit my model of business and the price is more than my clients currently pay. This job would be good for someone that already is serving other clients and can add my small about of jobs per week on. Must speak very good English. My ideal Helpdesk Support professional/team would charge on a per ticket pricing not per hour unless it was a low per hour rate for the support. I am also open to ideas as well.

I am looking for a Helpdesk Systems Administrator from the Philippines who can assist me with implementing Remote IT Support for my business. The ideal candidate should have experience with Atera, as this is the specific software I want to use for the helpdesk system. This role is ad-hoc as I do not get enough business currently to employee anyone full time but would like someone to be available during business hours to help support me and grow my business. I am also looking for someone to provide suggestions and lead projects if need be. - Experience with Remote IT Support - Familiarity with Atera or similar software - TP-Link Omada SDN - Ubiquiti SDN - Strong communication and problem-solving skills - Excellent English - Willing to make phonecalls and talk to clients as we...

Fulltime Job - IT HelpDesk 8am - 5pm Eastern Standard Time - The description explains the time of work which is eastern time 8am to 5pm Monday through Friday. - Clear English is a requirement as you will be working with clients over the phone - Estimated 8 hours daily rates are anywhere from 25$ to 100$ per day which will be billed through Freelancer I am looking for a mid-level IT Helpdesk professional to join our team for a full-time position. The ideal candidate will be responsible for providing remote support to our clients during business hours (8am-5pm EST) and will have experience with software issues. Responsibilities: - Provide remote IT support to clients during business hours - Troubleshoot software issues - Escalate complex issues to senior-level support Re...

...integrations which I will provide. The most important features for me are as below Leave Management Payroll Management Attendance module Digital Employee File Performance Management New Joiner Onboarding Expense Claim Reporting & Analysis Recruitment & Talent Acquisition Mobile Attendance Asset Management Bonus Proposal Notification To Staff Employee Self Service Travel Desk Training Management Helpdesk Survey Insurance Organization View Payment software The ideal candidate should have experience in developing similar platforms and be able to complete the project within 1-3 months. We need to do a proper documentation which include, 1. Project Documentation 2. Product Documentation 3. Process Documentation 4. Technical Documentation 5. System Documentation 6. User D...

On - Information Desk - On The Job - Careers Market or I would like to replace this old image with the new image attached. However, I would like retain the active button links of the old image and add the four new categories at the bottom of the desk and their links. The four new category buttons and their links are: Manufacturing & Production linked to Information, Media & Telecommunications linked to Banking, Finance & Insurance linked to Government & Defence linked to Or if easier, I have added the image of the lower part of the new desk but each of these category buttons (12) will need to be dynamic as now and this image “stitched” to the upper part of the current dynamic desk. Of course I want the stitching within the desk to be invisible. On the...

Looking for an experienced Odoo expert to assist me with email integration for my helpdesk. Skills and Experience Required: - Strong knowledge of Odoo version 16 - Proven experience with Odoo helpdesk and email integration - Excellent communication skills - Ability to customize and configure Odoo to meet specific business requirements Tasks: - Configure Odoo to integrate with my email system - Ensure that all emails are automatically imported into the helpdesk - Set up email notifications for new tickets - Provide training to helpdesk staff on how to use the new email integration features If you have the necessary skills and experience, please provide details of your experience in your application.

We are looking for a developer creating a module for the FreeScout ticket system The goal of the module is to connect FreeScout via oAuth2 to our well documented CRM. Those are the main features required: - authentication of users based on their username / email address - synchronising (read-only) name, address, email. telephone of clients to FreeScout - matching customer communication via unique email addresses with the customer in the CRM and archive every email including attachments in the CRM - if email is missing/not unique add the option to manually assign communication threads to a client - add the option to tag conversations with contract numbers and/or branches from within FreeScout (each client has n contracts) - add a button / URL

We are looking for someone to help us with maintenance, and basic helpdesk for a company of 40 people. All our infrastructure is microsoft cloud based.

Hello, I am looking for a freelancer to help me create an autoresponder for my Gmail account. The autoresponder will be integrated with AI technology and will be able to handle general customer inquiries. I am not currently using any helpdesk software, but I am open to suggestions. I am looking for an advanced AI-driven system that can recognize keywords and provide appropriate responses. The ideal freelancer for this job will have experience in AI integration and software development with Flutter and Dart. They should also have excellent communication skills and be able to work efficiently to deliver the project on time. If you think you have the skills and experience I'm looking for, please submit your proposal. Thank you.

IT Manager that will set up helpdesk and manage website.

...tool can be accessed at We have a prepared design concept, but we are also open to suggestions from potential freelancers. Please include the word "redesign" in your application. Project Details: Budget: $400 Platform: Freescout (Open Source) Technologies: PHP, Laravel 5.5 Docs, Bootstrap 3.3.7 To learn more about Freescout, please visit You can view the demo of the knowledge base page that needs redesigning at Responsibilities: Collaborate with our team to understand the redesign requirements Create a visually appealing and user-friendly design for the knowledge base website Ensure responsiveness and compatibility across different browsers and devices Implement the new

On - Information Desk - On The Job - Careers Market or I would like to replace this old image with the new image attached. However, I would like retain the active button links of the old image and add the four new categories at the bottom of the desk and their links. The four new category buttons and their links are: Manufacturing & Production linked to Information, Media & Telecommunications linked to Banking, Finance & Insurance linked to Government & Defence linked to Or if easier, I have added the image of the lower part of the new desk but each of these category buttons (12) will need to be dynamic as now and this image “stitched” to the upper part of the current dynamic desk. Of course I want the stitching within the desk to be invisible. Frances

I am looking for a freelancer who can help me customize user permissions for several modules in Odoo. Specifically, I need to cus...help me customize user permissions for several modules in Odoo. Specifically, I need to customize user permissions for Sales, Inventory, Accounting, CRM, Manufacturing, Helpdesk, Sign, and Repairs modules. I am looking to both add new user roles and modify existing ones. Additionally, I require custom restrictions for user roles. Ideal Skills and Experience: - Strong experience with Odoo development and customization - In-depth understanding of user permissions and user roles in Odoo - Ability to create and modify user roles with custom restrictions - Familiarity with Sales, Inventory, Accounting, CRM, Manufacturing, Helpdesk, Sign, and Repairs...

Need someone to create Helpdesk Ticketing System using my Office 365 account for my business.

I am looking for someone to help with the complete installatie (installatie, implementatie AND customization) of Odoo. I need a cloud-based installation and need the Odoo app customized to my specific company requirements. Assistance with user onboarding is potentially needed, too. If you have ...client - Supplies (Automatic order for supplies if necessary) If suggested or needed during the installment to add extra's they may be allowed. *UPDATE* Apps to be used (I think) are: - websitebuilder - CRM - Sales - subscriptions - Accounting - invoicing - Sign - inventory - purchase - employees - marketing automation - email marketing - project - timesheet - field service - Appointments - Helpdesk Use ODOO CUSTOM - 2 users I pay for the subscription offcourse

I am seeking a skilled developer to create a Saas Helpdesk with LiveChat functionality. The aim of the project is to provide a comprehensive customer support system that allows users to reach out to support staff in real-time. The solution should be easy to use, efficient, and effective in providing timely assistance to customers. I am looking for a freelancer with expertise in developing such software and the ability to deliver a quality product within a reasonable timeframe.

...automation platforms to streamline operations and enhance productivity. - Set up and manage automation integrations, including CRM systems, email marketing tools, and project management software, to improve workflow efficiency and reduce manual labor. - Manage daily administrative tasks, such as data entry, spreadsheet management, and CRM database updates. - Monitor and respond to customer service helpdesk tickets, addressing client concerns and queries in a timely and professional manner. - Compile and analyze social media statistics, providing insights to inform marketing strategies and boost engagement. - Coordinate and prioritize tasks, manage schedules, and ensure deadlines are met. - Maintain strict confidentiality and discretion when handling sensitive information. - Perfo...

...Candidate Required Minimum Qualifications and Skills • Bachelor’s Degree or equivalent in Computer Science or related field. • CompTIA A+, Microsoft Certified Professional (MCP) or better. • Minimum of 18 months years of IT experience. • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. • Proven analytical, troubleshooting and problem-solving skills. • Proven ability to multi-task, effectively determine priorities and meet SLA’s. • Excellent communicat...

...Candidate Required Minimum Qualifications and Skills • Bachelor’s Degree or equivalent in Computer Science or related field. • CompTIA A+, Microsoft Certified Professional (MCP) or better. • Minimum of 18 months years of IT experience. • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. • Proven analytical, troubleshooting and problem-solving skills. • Proven ability to multi-task, effectively determine priorities and meet SLA’s. • Excellent communicat...

We are looking for individuals/teams to build an advanced AI Chatbot SaaS product that assists businesses in providing exceptional customer service experiences using GPT API. This comprehensive solution will include modules for AI Chatbot, Chatbot Training, Sales team management, Affiliate program, Payroll processing, Client management, Helpdesk, and Payment processing. The goal is to streamline customer support processes, automate sales team operations, and provide a user-friendly interface for clients to manage and analyze their chatbot performance. • AI Chatbot using GPT API. • AI Chatbot training area. • Sales Team Management • Implement an affiliate commission structure for the sales team on every sale, including signup and monthly fees. • Suggested te...

...automation platforms to streamline operations and enhance productivity. - Set up and manage automation integrations, including CRM systems, email marketing tools, and project management software, to improve workflow efficiency and reduce manual labor. - Manage daily administrative tasks, such as data entry, spreadsheet management, and CRM database updates. - Monitor and respond to customer service helpdesk tickets, addressing client concerns and queries in a timely and professional manner. - Compile and analyze social media statistics, providing insights to inform marketing strategies and boost engagement. - Coordinate and prioritize tasks, manage schedules, and ensure deadlines are met. - Maintain strict confidentiality and discretion when handling sensitive information. - Perfo...

1 remove captcha from contact us page only 2. Check helpdesk system that its configured with the proper email 3. Update the logo in link metadata on homescreen should slide automatically 5. Wc check out not working properly with address autofill i Placed new api for It but it shows error as a result customers cannot type adress at

...Candidate Required Minimum Qualifications and Skills • Bachelor’s Degree or equivalent in Computer Science or related field. • CompTIA A+, Microsoft Certified Professional (MCP) or better. • Minimum of 18 months years of IT experience. • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. • Proven analytical, troubleshooting and problem-solving skills. • Proven ability to multi-task, effectively determine priorities and meet SLA’s. • Excellent communicat...

Requirements: An open sourced (preferred) help desk software which can do following 1. Any email sends to primary email either create a new task or ticket or amends the existing tasks 2. New tasks either get auto assigned or manually assigned 3. Each task has one owner and multiple watchers (who need to know but are not responsible for actions) 4. Permissions based on domains and group memberships. 5. One user can have more than one group membership across multiple domains 6. Dashboard – information available based on domain and group membership 7. Some mechanism for notifications; a. A new task or ticket is created b. Tickets are not updated for certain period based on SLA defined Identify the tickets which failed to meet the SLAs and also identify the user who is assigned to suc...