Write Customer email Letter

  • Tila: Closed
  • Palkinto: $33
  • Vastaanotetut työt: 15
  • Voittaja: bronzextrabox

Kilpailun tehtävänanto

I will be sending out an email to my customers.
Following are the points that I want to bring across, while showing that we are acknowledging the problem that we have and taking responsibility to improve.

 To our valued customer
 We are out to bring the best for clients
 Constantly looking for ways to improve
 Got feedback on long phone wait and hard to get through
 So we hired new staff which is constantly being upgraded to assist with technical support.
 Additionally we are looking into new communication method for VIP Customers, to have access to Live Chat to be used instead of waiting on the phone when appropriate. What is your opinion on that?
 Considering making separate voice mailbox and email address specifically for non-emergency feature requests and bug reports
 This mailbox will be monitored twice daily by our developers team and will be responded to in timely fashion (2-3 business days)
 We are interested in your feedback on this and any other of your suggestions.
 Kindly submit any of your feedback to sales@[url removed, login to view]
 p.s. We are working with a company from Hong Cong to integrate POS system with a your own private label website. Inquire for more details

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Julkinen selvennystaulu

  • chaitanyathengdi
    chaitanyathengdi
    • 2 vuotta sitten

    Hi Contest Holder,

    • 2 vuotta sitten
    1. chaitanyathengdi
      chaitanyathengdi
      • 2 vuotta sitten

      This contest is still showing as pending in my feed. Have you selected all winners?

      • 2 vuotta sitten
  • chaitanyathengdi
    chaitanyathengdi
    • 2 vuotta sitten

    Hi ProgramDelphi, will you be selecting runner-up entries? This contest is still showing as pending in my feed

    • 2 vuotta sitten
    1. chaitanyathengdi
      chaitanyathengdi
      • 2 vuotta sitten

      Just curious.

      • 2 vuotta sitten
  • HKPatel7
    HKPatel7
    • 2 vuotta sitten

    Please rate entry #26. It's short and very easy to read while hitting all the right points.

    • 2 vuotta sitten
  • chaitanyathengdi
    chaitanyathengdi
    • 2 vuotta sitten

    Do you rate entries? And do you allow submission of multiple entries?

    • 2 vuotta sitten
    1. ProgramDelphi
      Kilpailun järjestäjä
      • 2 vuotta sitten

      yes, multiple entries is ok.

      • 2 vuotta sitten
    2. chaitanyathengdi
      chaitanyathengdi
      • 2 vuotta sitten

      Thanks.

      • 2 vuotta sitten
  • ProgramDelphi
    Kilpailun järjestäjä
    • 2 vuotta sitten

    We acutely only hired one Rep. at the begging she only responded to the phone callas and forward it to Tech Support. now she is fully trained on how to use the program and other technical details of tech support. But a lot of customers still ask for the older tech guy, Assuming she only answers the phone. - Somehow I would want this to come across

    • 2 vuotta sitten
    1. chaitanyathengdi
      chaitanyathengdi
      • 2 vuotta sitten

      Thanks for clarifying.

      • 2 vuotta sitten
    2. chaitanyathengdi
      chaitanyathengdi
      • 2 vuotta sitten

      Hi, I have resubmitted my entry including this: #24

      • 2 vuotta sitten
  • ProgramDelphi
    Kilpailun järjestäjä
    • 2 vuotta sitten

    I would not be in the office till Monday so I extended the contest.

    • 2 vuotta sitten
    1. chaitanyathengdi
      chaitanyathengdi
      • 2 vuotta sitten

      Thanks a ton for this! I found some improvements I could make to my letter, but I couldn't incorporate it. Now I can.

      • 2 vuotta sitten
    2. michelledmilne
      michelledmilne
      • 2 vuotta sitten

      Thanks for that! When you are back in your office, can you provide me with feedback and a rating for my entry #21

      • 2 vuotta sitten
  • bronzextrabox
    bronzextrabox
    • 2 vuotta sitten

    Dear ProgramDelphi Herewith, a DRAFT of a letter to your customers. It's a draft because it needs revision by you. Ideally you and I need to chat to see if this style suits your style. I have included optional phrases that you can choose to customise this letter to your customers. You may also find that it is useful to discuss HOW you want to put the information across to the client - being customer-friendly but not the customer's doormat. I can help you with that. Please chat to me so that I can assist you with your further needs for written work - website work, letters, newsletters etc. You will undoubtedly need further written work! Contact me! Thanks, Bronwyn

    • 2 vuotta sitten
  • ProgramDelphi
    Kilpailun järjestäjä
    • 2 vuotta sitten

    We could understand that in a way some people prefer speaking to a live person on the phone on the other hand the more you use the other channels, when possible, the better it is for everyone.

    • 2 vuotta sitten
  • ProgramDelphi
    Kilpailun järjestäjä
    • 2 vuotta sitten

    Chat is something that would be phased in in order to assure it goes smoothly. The fact that some clients would be using chat would benefit all other clients as well because it would ease wait time on phone for everyone.

    • 2 vuotta sitten
  • chaitanyathengdi
    chaitanyathengdi
    • 2 vuotta sitten

    Hi, I enjoyed writing the letter.

    • 2 vuotta sitten
    1. chaitanyathengdi
      chaitanyathengdi
      • 2 vuotta sitten

      I have written it a little differently, so I'd like to know what you think.

      • 2 vuotta sitten
    2. chaitanyathengdi
      chaitanyathengdi
      • 2 vuotta sitten

      #23

      • 2 vuotta sitten
  • florypaula
    florypaula
    • 2 vuotta sitten

    Hello, I hope you had a chance to take a look at my entry #17. A while back I've worked on a position that was requiring me to write exactly these types of emails, so I am sure I did a good job. I hope it turns out to be what you are looking for. Have a nice day. - florypaula -

    • 2 vuotta sitten
  • michelledmilne
    michelledmilne
    • 2 vuotta sitten

    Please check #21, thank you!

    • 2 vuotta sitten
  • michelledmilne
    michelledmilne
    • 2 vuotta sitten

    submitting soon!

    • 2 vuotta sitten
    1. michelledmilne
      michelledmilne
      • 2 vuotta sitten

      Please check #20 when you have a chance, thank you in advance for your consideration! -Michelle

      • 2 vuotta sitten
  • mahendi
    mahendi
    • 2 vuotta sitten

    I wiil draft an email for you.

    • 2 vuotta sitten
  • ViviStreep
    ViviStreep
    • 2 vuotta sitten

    I have re-uploaded my draft email, per your request

    • 2 vuotta sitten
  • priya0702
    priya0702
    • 2 vuotta sitten

    I will draft an email for you

    • 2 vuotta sitten

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